• Job Description

  Req#: req34347

  Operations Support Officer

  • Clerk Grade 3/4 ($79,032 - $86,539)
  • Ongoing, Full-time
  • Parramatta location with flexible working

  About Revenue NSW
  
  Revenue NSW is the state’s principal revenue management agency. We are a part of the Department of Customer Service. Our purpose is to contribute to prosperous, safe and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.
  
  We are a customer-focused organization, dedicated to high quality customer service, excellence and innovation. We consistently strive to make it easier for our customers to deal with us, expect all our staff to demonstrate a genuine commitment to delivering excellent customer service and encourage the professional development of our staff. Our revenue management helps to deliver government priorities for a fair, safe and prosperous NSW. This includes securing around $30 billion towards the State Budget each year, which goes towards health, education and other services for NSW.
  
  The Payroll Tax Operations branch is responsible for maximising voluntary compliance for taxes and grants and assisting customers in meeting their obligations.
  
  The primary purpose of the role is to provide processing and technical advice to customers for the collection of revenue for the state. We are seeking motivated, enthusiastic, and team-oriented people with a focus on providing excellent customer service.
  
  In this role you will:

  • Assess and process documents and returns to determine and confirm state tax liabilities and entitlements to grants.
  • Maintain knowledge of state tax legislation, policies, procedures and business rules to ensure consistency of advice to customers.
  • Process multiple categories of work and prioritise tasks to meet customer and business needs.
  • Provide phone and correspondence services to support operational business requirements and deliver team and Business Unit Key Performance Indicators.

  To be successful in this role you will demonstrate:

  • Time management and organisational skills
  • Showcasing strong decision making skills
  • The ability to meet weekly KPI's and targets
  • Problem solving skills in order overcome unexpected challenges
  • Adhering to frontline responsibilities in a professional manner
  • Accurately administering legislation and providing timely and consistent customer service
  • Preferably a background in finance, tax, legal or accounting

  What we need from you
  Please submit a brief cover letter (up to 2 pages) and an up to date resume (up to 5 pages) to be considered for this role.

  For enquiries regarding this position, please contact Andrew Semaan (Operations Officer) via Andrew.Semaan@revenue.nsw.gov.au

  Salary Grade 3/4, with the base salary for this role starting at $79,032 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Amy Vierboom via amy.vierboom@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Tuesday 3rd September, 2024 @ 10am

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  

  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via amy.vierboom@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

  Information on some of the different types of disabilities

  Information on adjustments available for the recruitment process

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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