• Job Description

  Req#: 69F269DEF8

  OUR BOTTOM LINE IS DIFFERENT.

  There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

  Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

  
  

  Department: ATB Capital Markets
  Job Number: REQ6380
  Location: Calgary or Toronto
  Hybrid: You’ll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives
  Apply by: June 28, 2023
  Paygrade: K-OTH

  System Title: Operations Analyst 6
  # Positions available: 1
  Leader: Gail O’Connor, Operations Manager

  
  

  As ATB’s next Operations Support Specialist, you are integral to the successful partnership with the Sales/Institutional teams in order to provide the best- in-class service to our customers. You will not only bring curiosity and hunger for knowledge, but will demonstrate your ability to be a part of problem resolution both independently and within teams in order to build strong relationships with our partners. In this role you will be forward thinking, a master problem solver, agile, and adaptable to our customers’ changing needs.

  You will find success based on your ability to:

  • Connect and cultivate productive working relationships with Sales/Institutional teams in addition to internal ATB partners
  • Successfully provide clear communication and solutions to customer inquiries while demonstrating effective management of risk with guidance or direction
  • Demonstrate and maintain a working knowledge in at least one core area of operations including, but not limited to, New Accounts, Transfers, Plan Administration, Corporate Actions, Trading, and Tax with a high degree of focus on the client experience
  • Look at problems through several lenses, help identify gaps and themes in the support and learning models, and be involved in the solution by creating supporting documentation including job aids for various audiences - ability to lead or assist in training sessions is an asset
  • Have a critical thinking mindset when collaborating with internal and external teams to come up with support solutions for customers
  • Effectively communicate by taking calls, answering emails and messages from the sales team
  • Maintain a working knowledge of Dataphile/ISM, Fidessa, CDS/DTC

  
  

  As the ideal candidate you possess:

  • Post secondary education in business or equivalent experience in a related field
  • 3-5 years experience in the securities industry
  • Experience working with Dataphile/ISM, Fidessa, CDS/DTC is an asset
  • Strong understanding of the investment industry including operational processes with some understanding of compliance and risk management
  • Ability to work under high pressure situations and meet/exceed product/service standards and quality standards
  • A customer obsessed mindset

  
  

  At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying!

  Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.

  Online applications are preferred. Please let us know if you require any accommodations.

  
  

  Be great. Be you. Believe.

  We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

  What happens next?

  Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.

  Stay in touch!

  ATB is excited to know you’re interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.
  

• About the company

  ATB Financial is a financial institution and Crown corporation wholly owned by the Province of Alberta.

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