• Job Description

  Req#: REQ-178578

  Initial Posting Date:

  06/06/2025

  Application Deadline:

  06/16/2025

  Agency:

  Department of Human Services

  Salary Range:

  $3,429 - $4,622

  Position Type:

  Employee

  Position Title:

  Operations Support Specialist (Human Services Specialist 1) Spanish

  Job Description:

  The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

  To qualify for this position, you must be bilingual in Spanish and English. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements for this position. Upon passing the test(s), you will receive 5% bilingual differential pay.

  Opportunity awaits! If you’re looking for a new career, want to make a difference in people’s lives and have a strong desire to help others, the position below may be for you! The Oregon Department of Human Services, Self Sufficiency Programs and Oregon Eligibility Partnership, Keizer Store Front Office, is seeking a Human Services Specialist 1 to join our team! If you want to be part of a collaborative, dynamic and diverse team and have experience with a high volume of customer service or working with individuals to obtain information, we want to hear from you!

  Summary of Duties

  As an employee working in the Self-Sufficiency Program (SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness.

  As an Operations Support Specialist, you will:

  • Greet and assist Oregonians while providing exceptional customer service in a busy office environment.

  • Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.

  • Write clear and concise notes to summarize information gathered from applicant(s) and collateral sources.

  • Work within a team that collaboratively rotates tasks to support the business needs of the office.

  • Assist Oregonians by responding timely to case status or other inquiries and provide information on how to access other community resources.

  Minimum Qualifications

  To qualify for this position, you must be bilingual in Spanish and English.

  Two years of experience either interviewing to obtain personal or technical information or substantial people contact.

  
  This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
  College-level courses may be substituted for the experience on a year-for-year basis.

  Essential Attributes

  We are looking for candidates with:

  • Experience working in a front desk/reception setting delivering customer service.

  • Experience using attention to detail to review information and ensure accurate completion of documentation

  • Ability to work well and thrive in a team environment.

  • Experience using organization and time management to efficiently manage and prioritize tasks to meet deadlines.

  • Experience navigating online systems, e.g. Microsoft office suite, email, and search engines

  Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

  • Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

  • The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

  Working Conditions

  Your work will be conducted in office. This position is not Remote/Hybrid Work.

  Your typical work schedule will be Monday to Friday, 8:00am to 5:00pm PST.

  You may interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emptions that may require quick decision-making to ensure the safety of themselves and others.

  Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.

  Fast-paced environment with constantly evolving policies and procedures. Repetitive motions, prolonged sitting and daily computer and technology use. High volume of computer work/keyboarding in a fast-paced team environment.

  Background Checks and Requirements

  A valid driver’s license and acceptable driving record are required for this position.

  • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

  • {Insert appropriate additional requirement language}

  Benefits

  • ODHS Employee Resource Group communities that promote shared learning.

  • Cost of Living Adjustments.

  • Annual salary increases (until you reach the top of the listed salary range).

  • Amazing benefits package.

  • Possible eligibility for the Public Service Loan Forgiveness Program.

  Employment Preference

  Veterans’ preference:

  • Veterans’ preference information.

  • How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

  General Information

  • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

  • This recruitment may be used to fill future vacancies in the same classification.

  Contact Information

  We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

  • The recruiter for this position is Greg Azure. If you contact the recruiter, please include the job requisition number: REQ-178578.

  • Email: gregory.p.azure@odhs.oregon.gov

  • Phone (call or text): 503-509-6443

• About the company

  Oregon (/ˈɒrɡən/ ORR--gən) is a state in the Pacific Northwest region on the West Coast of the United States.

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