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Job Description
- Req#: A5669-25-0006?language=en&page=742&sort=publicationDateDesc
- Working with the general public
- Working in a healthcare setting
- Relevant Health & Safety experience
- Leadership or Management Qualification
- Good education of literacy and numeracy skills
- Working with the general public
- Working in a healthcare setting
- Relevant Health & Safety experience
- Leadership or Management Qualification
- Good education of literacy and numeracy skills
Job summary
In this role the right candidate will bring a strategic and hands-on approach to managing the daily operations of a GP surgery. With a strong focus on efficiency, compliance, and long-term value, to oversee all aspects of estates and facilities management including maintenance, health and safety, procurement, and space planningwhile ensuring smooth operational performance across departments.
This role bridges strategic planning with practical execution, enabling the organisation to function effectively, safely, and sustainably. To thrive in dynamic environments were optimising systems, enhancing service delivery, and leading cross-functional teams are key to long-term success.
Main duties of the job
Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times.
Implementing systems to ensure compliance with CQC regulations and standards
About us
Our GP surgery is a thriving and forward-thinking practice serving a diverse population of over 16,500 patients. We are proud to deliver high-quality, patient-centred care with a strong focus on accessibility, innovation, and continuous improvement.
The success of our surgery is rooted in the dedication and professionalism of our multidisciplinary teams. Our clinicians GPs, nurses, healthcare assistants, and allied health professionals work closely with experienced administrative and management staff to ensure seamless service delivery. Together, we foster a collaborative environment where staff are supported, empowered, and encouraged to develop.
As a practice, we remain committed to providing compassionate, responsive, and efficient healthcare for every patient, every day.
Details
Date posted
09 May 2025
Pay scheme
Other
Salary
Depending on experience Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5669-25-0006
Job locations
Billingham Road
Norton
Durham
TS20 2UZ
Job descriptionJob description
Job responsibilities
The Operations/Estate Manager is responsible for:
Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times.
Implementing systems to ensure compliance with CQC regulations and standards.
Evaluating, organising and overseeing the staff induction programme.
Maintain full building maintenance, premises and all equipment.
Accountable for Health & Safety of the building and staff, ensuring risk assessments are carried out.
Building, premises and equipment contracts/leases/development.
Ordering stock
Assisting with the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.
Actively encouraging and promoting the use of patient online services.
Reviewing and updating clinical templates ensuring they relate to current practice.
Marketing the practice appropriately to ensure patient population is stable or increasing.
Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
Ensuring the staff implement the practice wide approach to the management of all patient services matters.
Job responsibilities
The Operations/Estate Manager is responsible for:
Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times.
Implementing systems to ensure compliance with CQC regulations and standards.
Evaluating, organising and overseeing the staff induction programme.
Maintain full building maintenance, premises and all equipment.
Accountable for Health & Safety of the building and staff, ensuring risk assessments are carried out.
Building, premises and equipment contracts/leases/development.
Ordering stock
Assisting with the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.
Actively encouraging and promoting the use of patient online services.
Reviewing and updating clinical templates ensuring they relate to current practice.
Marketing the practice appropriately to ensure patient population is stable or increasing.
Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
Ensuring the staff implement the practice wide approach to the management of all patient services matters.
Person SpecificationPerson Specification
Experience
Essential
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Norton Medical Centre
Address
Billingham Road
Norton
Durham
TS20 2UZ
Employer's website
Employer details
Employer name
Norton Medical Centre
Address
Billingham Road
Norton
Durham
TS20 2UZ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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