• Job Description

  Req#: C9421-25-0414?language=en&page=2&sort=publicationDateDesc

  Job summary

  The post holder will be required to provide a professional, efficient and comprehensive reception service in the eye clinic situated in the outpatient department.

  Using an advance level of computer skills the post holder will navigate Patient Administration Systems, perform data input and take an active role in departmental audits.

  The role requires the ability to work under own initiative and under pressure, demonstrating the ability to multitask.

  The role requires close liaison with other disciplines and the provision of a courteous, reliable and high quality service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations.

  To Provide administrative support to the Ophthalmology Triage team

  To be aware of the Health and Safety aspects of staff and patients and to promote a safe environment to work in.

  Main duties of the job

  • Greet patients at the reception desk and register their attendance on the patient administration system and re-appoint within agreed guidelines.
  • Ensure all patients demographic and G.P details are correct, updating systems as necessary
  • A good understanding of patient pathways and time frames is essential
  • To use fax, photocopier and shredder as required.
  • Maintain high standards of record keeping ensuring entries are accurate and legible.
  • Use a variety of communication methods to deal effectively with patient and colleagues throughout the Trust. Liaise with and support the multi-disciplinary team including outside agencies i.e. GP'S Opticians etc.
  • Maintain confidentiality and ensure that secure systems are in place for the storage of data,
  • Organise additional support patients may require for their appointments, i.e. interpreters, link workers specialist equipment.
  • Use resources efficiently and effectively
  • Track location of patients notes.
  • Deal with all enquiries in a sympathetic and professional manner using tact and diplomacy.
  • Access and print clinic lists.
  • Demonstrate/teach own duties to new and less experienced staff
  • Be able to respond in a calm manner to the 'unexpected' events that occur on a daily basis, therefore demonstrating adaptability and a good, logical and rationalised thought process and be a role model to those less experienced.
  • Maintain positive relations with secretarial and medical record staff in order to provide a seamless service to all patients

  About us

  Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

  At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

  We offer colleagues:

  • A supportive culture so colleagues can bring their whole selves to work.
  • Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
  • Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

  Please note:

  • Due to high levels of interest, posts may close early if we reach a sufficient number of applications
  • Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
  • Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
  • All job offers are subject to satisfactory pre-employment checks.

  Details

  Date posted

  27 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year per annum pro rata2

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  421-PSC-3059S

  Job locations

  Harrogate District Hospital

  Harrogate

  HG2 7SX

  
  

  Job description

  Job responsibilities

  See Job description and person specification attached. For more information pleas contact Eve Panesar at eve.panesar@nhs.net

  Job description

  Job responsibilities

  See Job description and person specification attached. For more information pleas contact Eve Panesar at eve.panesar@nhs.net

  Person Specification

  Qualifications

  Essential

  • 5 GCSE's or equivalent to include Maths and English. Advanced Computer skills

  Desirable

  • Formal computer qualifications

  Experience

  Essential

  • Working in a fast moving environment, dealing with the public.

  Desirable

  • Evidence of reception and clerical skills an advantage.

  Skills

  Essential

  • IT literate.

  Desirable

  • Willingness to undertake further training to develop the role.

  Person Specification

  Qualifications

  Essential

  • 5 GCSE's or equivalent to include Maths and English. Advanced Computer skills

  Desirable

  • Formal computer qualifications

  Experience

  Essential

  • Working in a fast moving environment, dealing with the public.

  Desirable

  • Evidence of reception and clerical skills an advantage.

  Skills

  Essential

  • IT literate.

  Desirable

  • Willingness to undertake further training to develop the role.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Harrogate and District NHS Foundation Trust

  Address

  Harrogate District Hospital

  Harrogate

  HG2 7SX

  
  

  Employer's website

  https://www.hdft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Harrogate and District NHS Foundation Trust

  Address

  Harrogate District Hospital

  Harrogate

  HG2 7SX

  
  

  Employer's website

  https://www.hdft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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