State of Florida
OPS COMPUTER SUPPORT TECHNICIAN II - 55970021
This job is now closed
Job Description
- Req#: 837375
Requisition No: 837375
Agency: Department of Transportation
Working Title: OPS COMPUTER SUPPORT TECHNICIAN II - 55970021
Pay Plan: Temp
Position Number: 55970021
Salary: $24.50 PER HOUR
Posting Closing Date: 09/23/2024
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STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
705 / TRANSPORTATION SUPPORT OFFICE
OPEN COMPETITIVE
OTHER PERSONAL SERVICES (OPS) TEMPORARY POSITION
CONTACT PERSON: Lisa Almeda
CONTACT PHONE NUMBER: 813-975-4207
CONTACT EMAIL ADDRESS: lisa.almeda@dot.state.fl.us
ANTICIPATED SALARY: $24.50 per hour
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system!
SPECIAL REQUIREMENTS: You may be required to provide your Social Security Number to conduct required verifications.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call (850) 414-5300 for assistance.POSITION DESCRIPTION: Performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.
Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer.
Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc.
Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.
Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.
Provides hardware and software technical training and professional development for other Technicians as needed or assigned.
Provides Tier III advanced support for other Technicians as needed or assigned.
Participates on statewide teams, both internal and external to the Information Technology Services Office. Provide facts to facilitate the team's decision-making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.
Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.
Supports mobile devices through a mobile device management platform ensuring devices are properly configured and up to date on operating systems.
Provides audiovisual (AV) and video conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment.
KNOWLEDGE, SKILLS AND ABILITIES: ADVANCED KNOWLEDGE OF MICROSOFT PRODUCTS, INCLUDING OPERATING SYSTEMS, OFFICE SUITE AND OUTLOOK IN A NETWORKED ENVIRONMENT; ADVANCED KNOWLEDGE OF COMPUTER SOFTWARE, HARDWARE, AND FIRMWARE RELATIVE TO PERSONAL COMPUTER, LOCAL AREA NETWORK/WIDE AREA NETWORK ENVIRONMENTS; SKILLED AT INSTALLING AND PROVIDING TECHNICAL SUPPORT FOR SOFTWARE APPLICATIONS, OPERATING SYSTEMS AND PERSONAL COMPUTER HARDWARE; ABILITY TO DO ADVANCED TROUBLESHOOTING ON VARIOUS MANUFACTURERS OF COMPUTERS; ABILITY TO PLAN, ORGANIZE, MANAGE AND TRACK PROJECTS; ABILITY TO COMMUNICATE EFFECTIVELY BOTH VERBALLY AND IN WRITING; ABILITY TO READ, UNDERSTAND, AND COMPLY WITH THE DEPARTMENT'S POLICIES, PROCEDURES, GUIDELINES, AND PRACTICES RELATING TO DESKTOP STANDARDS.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
About the company
Florida (/ˈflɒrɪdə/, Spanish pronunciation: ) is a state located in the southeastern region of the United States.
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