• Job Description

  Req#: 23687075

  The SCRA Ops Sup Sr. Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the SCRA Ops Sup Sr. Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
  
  Responsibilities:

  • Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
  • Influence decisions through advice and counsel as well as facilitate services to others in area
  • Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
  • Liaises with multiple teams across the Operations department
  • Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
  • Assume informal and formal leadership role within team as well as coach and train new recruits
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  
  Qualifications:

  • SCRA Operations experience preferred
  • 5-8 years of relevant experience
  • Experience with automated end-to-end sourcing tools
  • Proficient in Microsoft Office
  • Ability and experience working in a fast paced, high pressure environment
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

  
  Education:

  • Bachelor’s degree/University degree or equivalent experience

  
  This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

  • SCRA experience preferred, 1 year
  • Core Operations Experience preferred, 2-3 years
  • FISERV system experience preferred
  • IBS system experience preferred

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  Job Family Group:

  Operations - Core

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  Job Family:

  Operations Support

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  Time Type:

  Full time

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  Primary Location:

  Jacksonville Florida United States

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  Primary Location Salary Range:

  $68,340.00 - $102,510.00

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  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

  View the "EEO is the Law " poster. View the EEO is the Law Supplement .

  View the EEO Policy Statement .

  View the Pay Transparency Posting

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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