Kaiser Permanente
Optical Lab Clerk
This job is now closed
Job Description
- Req#: 1306001
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal, and local laws.
- Transmits and orders all eyeglasses prescriptions for the SCAL region.
- Inputs, receives, verifies and orders eyeglasses from Optical Lab to branches.
- Processes hand written orders, OPRs, and eyeglasses made from approved external optical labs.
- Ensures information received is accurate and appropriate for prescription.
- Reviews all phases of eyeglass ordering, including all technical procedures of eyeglass selection, any other associated procedures, record keeping, inventory control, phone ordering and understanding of eyeglass prescriptions.
- Processes purchase orders and makes necessary calculations using Optical Lab manufacturing software.
- Prepares activity, usage, and backorder reports.
- Acts as liaison between vendor, Optical Lab, and branches.
- Communicates with branches on an ongoing basis to resolve order issues.
- Answers telephones, emails and electronic messaging systems to provide service to branches.
- Demonstrates accuracy in communication and data entry.
- Ability to use a manual lensometer, neutralize glasses and final inspection.
- Ability to troubleshoot eyeglasses to ensure ANSI Standards are met.
- Other duties as required.
- One (1) year experience in Retail Optical or Optical laboratory setting.
- Per the National Agreement, current KP Coalition employees have this experience requirement waived.
- High School Diploma or GED or equivalent basic skills in English and Math.
- Must pass all iVE learn modules within 90 days of employment.
- N/A
- Demonstrated ability to perform all phases of eyeglass ordering, including the technical and associated procedures of eyeglass selection, record keeping and inventory control, phone ordering, and understanding an eyeglass prescription.
- Extensive eyeglass product knowledge.
- Excellent customer service skills.
- Exceptional organizational skills.
- Basic Excel and Microsoft Word required as well as ability to read and interpret computer generated reports.
- Typing 40 wpm.
- Demonstrate optical knowledge with attention to quality and accuracy.
- Ability to maintain accurate records.
- ABO certification preferred.
- Optical Dispensing experience preferred.
Job Summary:Troubleshoots technical issues with incoming orders; answers inquiries from Kaiser Permanente Optical Departments regarding status of eyewear, optical questions, availability of eyeglass frames and lenses; types eyeglass orders into lab manufacturing systems in a timely manner.Essential Responsibilities:Pay Grade: 05Basic Qualifications:ExperienceEducationLicense, Certification, RegistrationAdditional Requirements:Preferred Qualifications:
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