• Job Description

  Req#: 1347189
  Job Summary:
  
  Troubleshoots technical issues with incoming orders; answers inquiries from Kaiser Permanente Optical Departments regarding status of eyewear, optical questions, availability of eyeglass frames and lenses; types eyeglass orders into lab manufacturing systems in a timely manner.
  
  
  Essential Responsibilities:
  
  
  
  
  • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal, and local laws.
  
  
  • Transmits and orders all eyeglasses prescriptions for the SCAL region.
  
  
  • Inputs, receives, verifies and orders eyeglasses from Optical Lab to branches.
  
  
  • Processes hand written orders, OPRs, and eyeglasses made from approved external optical labs.
  
  
  • Ensures information received is accurate and appropriate for prescription.
  
  
  • Reviews all phases of eyeglass ordering, including all technical procedures of eyeglass selection, any other associated procedures, record keeping, inventory control, phone ordering and understanding of eyeglass prescriptions.
  
  
  • Processes purchase orders and makes necessary calculations using Optical Lab manufacturing software.
  
  
  • Prepares activity, usage, and backorder reports.
  
  
  • Acts as liaison between vendor, Optical Lab, and branches.
  
  
  • Communicates with branches on an ongoing basis to resolve order issues.
  
  
  • Answers telephones, emails and electronic messaging systems to provide service to branches.
  
  
  • Demonstrates accuracy in communication and data entry.
  
  
  • Ability to use a manual lensometer, neutralize glasses and final inspection.
  
  
  • Ability to troubleshoot eyeglasses to ensure ANSI Standards are met.
  
  
  • Other duties as required.

• About the company

  Providing high-quality, affordable health care services and improving the health of our members and the communities we serve.

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