• Job Description

  Req#: 660830
  !*!
  Oracle Field Engineer - Abu Dhabi, UAE
  About Oracle
  Oracle is the cloud leader for global business. Our technologies are transforming the world and no matter how complex, they have one thing in common: making our shared future better. Realize your potential as part of a company that’s innovating solutions to global challenges that affect billions of lives.
  Visit oracle.com/careers.
  About the candidate
  · Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
  · Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)
  · Experience with data center M&E equipment
  · Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
  · Experience working in a “mission critical operations” environment.
  · The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately.
  · The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations.
  · Ability to speak confidently and to communicate clearly in a virtual environment.
  · Strong adherence to processes and be a Process Champion
  · Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff.
  · Experience providing client-facing, direct customer support and service.
  · Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
  · Highly service-oriented, reliable, responsible, self-motivated with good English command.
  
  
  Requirements
  Required Data Center experience:
  · Basic knowledge of data center design, including electrical and cooling plant & operation thereof
  · Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)
  · Rack, stack equipment incl. commissioning of new racks.
  · Strong structured cabling skills on fibre & copper (e.g. looming, term & test)
  Required systems & hardware expertise:
  · Systems administration (Linux and/or Windows Servers)
  · Hardware repair, diagnosis & break / fix
  Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
  · IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
  · Base Operating System Installs and configuration.
  · Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP
  Role responsibilities
  · Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations).
  · Understand internal customer problem and provide technical solution in timely manner.
  · Participate in the installation, monitoring, maintenance, support, and optimization of all production server hw.
  · System board level repair and fault diagnosis to SLAs. Planning and commissioning new rack positions.
  · Involvement with the design and commissioning of new whitespaces.
  · Structured cabling installation is a significant part of this position. Keep up with the latest technologies and apply them appropriately.
  · Adherence to Health & Safety processes at all times.
  · Working as part of a multi-disciplinary team
  · Additional on-premise work at customer locations maybe required
  At Oracle, we don’t just respect differences—we celebrate them!
  https://www.oracle.com/careers/diversity-inclusion/
  !*!Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
  
  Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.
  
  Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience. BS/BA preferred.

• About the company

  Our mission is to help people see data in new ways, discover insights, unlock endless possibilities. Want to make a difference? You've come to the right place. We're using innovative emerging technologies to tackle real-world problems today.

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