• Job Description

  Req#: 4048

  The Oracle Technical Specialist will lead a techno-functional role responsible for the analysis, build, monitoring, technical and functional support of the Clinic's Oracle Cloud ERP System in addition to peripheral HR and Finance systems & services. This role is considered the subject matter expert in one or more functional areas ( HCM, FIN, SCM) of SC's ERP system.

  Job Relationships

  Reports to the Manager, IT Business Systems

  Principal Responsibilities

  Customer Service:

  • Partner with our clients to identify solutions to business problems through creative ideation, systems review & procedure/process analysis.
  • Respond promptly to business partner/client needs.
  • Solicit feedback to improve service.
  • Meet commitments and provide follow-up in a timely manner.
  • Adhere to the SC customer service philosophy.

  Analyze & Build:

  • Document business requirements & design for systems changes and implementations.
  • Configure/modify and implement new/existing modules, integrations and reports as needed.
  • Outline and document operational procedures and standards for client support.
  • Coordinate and/or build and test systems integrations.
  • Project Manage operational projects and changes.
  • Provide support and collaboration for EPMO led projects.

  Operational Support:

  • Perform technical/functional troubleshooting and data analysis to determine root causes of systems problems.
  • Define and implement problem resolution.
  • Identify and correct or advise on operational and technical issues.
  • Troubleshoot connectivity issues with/between applications, devices and/or network(s).
  • Manage requests and incidents to completion within Service Level Objectives.
  • Support period end, open enrollment, and other critical event activities.

  Process Improvement:

  • Contribute to corporate knowledge base by driving the documentation of best practices, procedures and business process flows.
  • Document solutions, procedures and standards for clients.
  • Maintain working knowledge of The Clinic's software solutions, solution methodologies and core technologies.
  • Lead efforts to identify, recommend and implement opportunities for automation of tasks, technology and workflow improvement.

  Proficiency:

  • Continually build professional and systems knowledge and skills, attending education programs on and off-site as required.
  • Stay up-to-date on new technology and functionality available in the market to improve efficiency or business processes.
  • Develop and maintain proficiency in the Clinic's software solutions, solution methodologies, core technologies and clinical services.

  Compliance:

  • Comply with Springfield Clinic's incident reporting policy and procedures.
  • Adhere to all OSHA, HIPAA, Information & Data Security standards as required per policy.
  • Attend all required compliance training as required per policy.
  • Perform other job duties as assigned.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.

  Education/Experience

  • Bachelor's degree in a technical or business field or its equivalent in work experience.
  • 4+ years hands on technical and functional experience with one or more Oracle Cloud SaaS solutions ( i.e.. HCM, FIN, SCM ), and the suite of modules contained therein.
  • 10+ years hands on technical and functional experience supporting enterprise HCM, Finance, &/or Supply Change systems/solutions.

  Licenses/Certificates

  • Two (2) or more Oracle Cloud Certifications in the major modules (ex: Supply Chain Management, General Ledger, Payroll, HCM Core, etc.)

  Knowledge, Skills and Abilities

  • Excellent knowledge of multiple systems integration types ( EDI, HTTPS, SFTP, OBN, API, etc.. )
  • Hands on experience building OTBI & complex BIP reports
  • Good understanding of TSQL, database administration and basic programming concepts.
  • Takes initiative, has a competitive drive and the ability to stay focused on results despite ambiguity and/or changing conditions.
  • Experience using Jira or similar Request Management system
  • Ability to handle difficult or sensitive situations with diplomacy and tact while maintaining confidentiality.
  • Subject matter expert in working with a wide variety of business applications and supporting technologies.
  • Ability to work with multiple stakeholders in a problem-solving environment.
  • Working knowledge of information systems, concepts and terminology.
  • Ability to research and report trends and patterns of problems.
  • Proven ability to communicate effectively with peers and superiors, to speak in front of groups and to communicate in writing of policies, procedures, memoranda and training materials.
  • Must be able to communicate technical/functional solutions to customers and senior management.
  • Can operate with a mindset of continuous performance improvement to streamline and automate processes.
  • Ability to work independently and in a team environment.
  • Strong customer service orientation.
  • Excellent analytical and problem-solving abilities.
  • Ability to present ideas in business-friendly and user-friendly language.

  Working Environment

  This job operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

  PHI/Privacy Level

  HIPAA 1

• About the company

  With more than 400 board-certified providers, including physicians and mid-levels, Springfield Clinic provides patient care in nearly every field of medicine. From primary care to highly specialized medical treatment, Springfield Clinic offers access t...

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