Essential Duties and Responsibilities

• Analyzes and investigates multiple data points to identify trends of retail theft involving external groups travelling to multiple locations, crossing city, county, and state jurisdictions.
• Conducts research using videos, POS, retail loss report to develop evidence that will further the apprehension and prosecution of ORC groups.
• Works closely with Asset Protection teams across all banners to support data analysis in efforts to reduce loss of merchandise, cash, and other financial instruments such as gift cards, credit cards, money orders, lottery, and invalid checks.
• Conducts internal investigations to obtain evidence and conduct interviews that will aid in the prosecution of internal fraud.
• Reviews and analyzes exception reports, video documentations, and other information to detect loss trends at retail locations to provide insight on operational control improvements to mitigate future losses.
• Develops contacts and maintains relationships with local, state, and federal law enforcement agencies.
• Completes and maintains case files, paperwork, and other administrative responsibilities.
• Works closely with the IT department on new programs and initiatives involving POS transactions, exception reporting, and other system solutions.
• Ensures asset protection and loss control initiatives are upheld by developing training documents to ensure retail partners are educated.
• Manages all fraud notifications submitted by retail locations to ensure accurate and timely BOLO’s (be on the lookouts) and fraud alerts are issued to the appropriate stores, departments, and retail leadership.

Knowledge, Skills and Abilities

• Intermediate knowledge of legal and civil regulations related to retail asset protection and safety.
• Intermediate knowledge of retail asset protection procedures, equipment, and systems.
• Intermediate knowledge of Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.
• Basic mathematical skills.
• Basic knowledge of software systems used for the purpose of planning, forecasting, and budgeting.
• Basic knowledge of SAP reporting and transactional applications.
• Ability to comprehend and interpret information.
• Ability to prepare reports and business correspondence.
• Working knowledge of case management systems and software.
• Ability to research information, establish facts and draw valid conclusions.
• Ability to learn innovative technology systems, methods, and processes.
• Ability to reason, form concepts and recognize and solve problems.
• Ability to communicate effectively in written and verbal form.
• Ability to show information in presentation or diagram form.
• Ability to organize, prioritize and manage time.
• Ability to maintain confidentiality regarding sensitive information.
• Required travel to off-site and out-of-town locations with possible overnight stays.
• Ability to work on-call and flexible schedules including nights, weekends, and holidays.
• Will be required to drive in accordance with the BGC Driver Policy.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience, and Qualifications

• Bachelor's Degree and four or more years of related experience preferred, or an equivalent combination of experience and higher education.
• Minimum of 18 years of age required.
• Health Insurance Portability and Accountability Act (HIPAA) certification preferred.
• Advanced level Interview and Interrogation training from Wicklander-Zulawski or an equivalent training course preferred.
• Anti-Money Laundering (AML) certification preferred.
• Industry related certification (CPP, CFI, LPC, etc.) preferred.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.

Physical Demands

• Frequently required to talk and hear.
• Frequently required to drive.
• Frequently required to stand or walk.
• Frequently required to use hands for reaching, touching, or handling.
• Frequently required to use fine finger movements (ex. sorting and typing).
• Frequently required to use close vision, distance vision, depth perception or the ability to focus.
• Occasionally required to sit for long periods of time.
• Occasionally required to climb, balance, stoop, or crawl.
• Occasionally required to bend, reach, kneel or squat.
• Occasionally required to push, pull, maneuver, or lift objects up to 40 lbs.
• Must have the ability to distinguish and identify colors accurately.
• Attendance at work is required.

Work Context and Environment

• Occasionally exposed to extreme cold and heat conditions (non-weather).
• Occasionally exposed to wet, slippery, or damp conditions.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to heights.
• Work is generally performed in office and retail store environments with occasional visits to company warehouse.
• Noise level varies.