• Job Description

  Req#: JP-005289691

  MUST HAVE ONE YEAR OF CUSTOMER SERVICE EXPERIENCE FOR A MANUFACTURING COMPANY!!!

  WILL HAVE TO PASS AN EXCEL TEST PRIOR TO AN INTERVIEW!! NEED SOMEONE WHO KNOWS HOW TO DO PIVOT TABLES AND VLOOKUPS NON NEGOTIABLE WILL NOT TRAIN THIS!!!

  Description

  • Provide a world-class level customer service experience to both internal and external

  customers.

  • Process all orders received from order review, order entry into Great Plains, to PO

  receipt and shipping transaction in Oracle.

  • Process internal order requests such as in-service, service order, service depot,

  evaluations, and demo orders.

  • Create evaluation and placement agreements.

  • Manage demo equipment tracking and logistics.

  • Drive the order fulfillment process as liaison between customers and internal resources

  to ensure timely delivery of orders. This includes working with Operations to expedite

  parts or materials needed to meet customer requirements.

  • Prepare documentation to ship orders domestically, including Dangerous Goods.

  • Send out delivery notifications to internal and external customers, as required.

  • Coordinate shipments with freight forwarders.

  • Act as a point of contact and engage the necessary resources needed to answer or

  resolve order-related inquiries and issues. Such as Out of out-of-box failures,

  Complaints, and any shipping discrepancies.

  • Research and update customer records and installed base as necessary

  Skills

  Administrative support, sales order administrator, sales support administrator, Customer service, Order entry, Sales support, microsoft excel, oracle, erp system, export specialist

  Top Skills Details

  Administrative support,sales order administrator,sales support administrator,Customer service,Order entry,Sales support,microsoft excel,oracle,erp system

  Additional Skills & Qualifications

  • Ability to utilize/develop tools, including database, spreadsheet(s), email, or any other

  means available, to effectively perform the required task(s).

  • Ability to professionally interact with internal and external customers, understand,

  handle, and escalate customer problems promptly.

  • Excellent follow-through skills, interpersonal skills, hardworking, a self-starter and

  problem solver. Must have excellent attention to detail and accuracy.

  • Positive attitude, responsible, dependable, reliable, and dedicated.

  • Ability to calmly interact with angry customers. Demonstrated excellence in organization

  and time management skills. Able to perform multiple tasks efficiently.

  • Strong data entry, written, and verbal skills.

  • Ability to multitask and work in a fast-paced environment.

  • Must be able to work independently and in a team environment.

  • Must be Hazardous Material trained and hold a current certification for Lithium-Ion

  Batteries.

  Experience Level

  Intermediate Level

  Pay and Benefits

  The pay range for this position is $24.00 - $27.00/hr.

  Eligibility requirements apply to some benefits and may depend on your job
  classification and length of employment. Benefits are subject to change and may be
  subject to specific elections, plan, or program terms. If eligible, the benefits
  available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

  Workplace Type

  This is a fully onsite position in San Jose,CA.

  Application Deadline

  This position is anticipated to close on May 28, 2025.

  About Aston Carter:

  Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

  The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

• About the company

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