• Job Description

  Req#: 467714

  About Vince

  Vince, established in 2002, is a leading global luxury apparel and accessories brand best known for creating elevated yet understated pieces for every day effortless style. Known for its range of contemporary products, Vince offers women’s and men’s ready-to-wear, footwear and accessories.

  
  Title

  Order Management Coordinator

  Location

  New York City, NY

  Reporting Structure

  The Order Management Coordinator reports directly to the Sr. Director, Logistics & Supply Chain.

  What You’ll Be Responsible For:

  
  This position is responsible for managing all Sales services and communicating directly with Sales personnel to meet their needs, entering/monitoring orders for assigned Wholesale accounts, and order allocations.

  • Enter and maintain Sales Orders
  • Process EDI transmissions from customers and work with Sales to resolve discrepancies
  • Handle sales order allocations and pick ticket releases to 3PL warehouse
  • Communicate with 3PL regarding pick tickets, outbound shipments, and customer returns
  • Work with Credit and Sales teams on order credit holds, customer issues, customer master setup
  • Manage all customer communication regarding store setups, address changes
  • Supply reports to sales on open orders
  • Follow up on customer compliance websites to ensure we are up to date with any changes made by the stores
  • Knowledge of customer routing guides and shipping requirements to maintain compliance standards and communicate shipping needs to the warehouse
  • Work with Sales and warehouse teams to ensure timely shipping to customers
  • Respond to emails and phone calls directly from sales and shipping departments
  • Understand and apply all brand policies
  • Follow through to ensure a timely response and resolution on any issues
  • Performs additional duties and assignments as requested

  What You’ll Bring:

  • Collaboration
  • Learning Agility
  • Prioritization
  • Accountability

  Qualifications/Experience We’re Looking For:

  • Must have a minimum of two (2) years of experience in wholesale customer service, logistics and or routing
  • Exemplary interpersonal communication skills both verbal and written
  • Candidates must be motivated, patient, and detail-oriented
  • Must have basic computer skills including experience with MS Office applications
  • Must be able to work well in a team environment
  • Must be an analytical thinker and have the ability to resolve issues quickly

  
  Benefits at Vince:
  

  • Competitive Paid Time Off, minimum vacation starts at 3 weeks annually
  • Elective Medical, Dental, Vision Insurance effective the 1st of the month following your 30th day
  • Monthly data/phone stipend for eligible roles
  • Clothing Allowance & Merchandise Discounts
  • Up to $600 Annual Gym Reimbursement
  • A variety of mental health support tools and programs
  • 401(k) auto-enrollment with employer match (traditional and/or Roth)
  • Flexible Spending Accounts (FSA) and/or Health Savings Account (HSA)
  • A minimum of 12-weeks fully paid parental leave after 1 year of service
  • Supplemental coverage for infertility treatments
  • Employer-paid Life Insurance, AD&D Insurance, and Short-Term Disability Insurance
  • Discounted Pet Insurance, Home & Auto Insurance, Legal Insurance
  • And more..

  Vince, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. Vince, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.

• About the company

  Established in 2002, Vince is a leading global luxury apparel and accessories brand best known for creating elevated yet understated pieces for every day. The collections are inspired by the brand’s California origins and embody a feeling of warm and effortless style. Vince designs uncomplicated yet refined pieces that approach dressing with a sense of ease.

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