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Job Description
- Req#: 15503
- Manage the end-to-end order management process
- Work collaboratively with our Sales teams, partners, and vendors to support with management of their valuable and complex orders.
- Processing orders, identifying the correct processing method to use
- Handling order related queries, ETA, licenses, and POD requests
- Handling back order and billing
- High attention to currency exchange rates and profitability
- Support the sales team with P&A, Stock quotes, BID’s
- Previous experience in a Customer Service/Administrative/Order Processing environment would be beneficial
- A keen interest in Supply Chain/Distribution
- A keen eye for attention to detail and accuracy
- The ability to communicate effectively, over the phone, via email and face to face
- Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel.
- A desire to learn, grow and develop.
- You time: Enjoy 26 days off, plus bank holidays, and a special day off for your birthday!
- Pension Power: We match up to 8% to help you save for the future.
- Health at Your Fingertips: Access to a Digital GP whenever you need it.
- Family First: Enhanced parental allowance to support your growing family.
- Beauty Bonanza: Generous product allocation and discounts to keep you glowing.
- Secure Your Future: Life Assurance up to 4x your salary.
- Feel Good: Dive into our wellbeing programs and visit the in-office Wellness Room
- Growth Journey: Regular development check-ins to keep you on track.
- Skill Up: Excel training to boost your knowledge and the opportunity to work with an inhouse coach
- Social Scene: Join in on company socials for fun and networking.
- Exclusive Access: Retail Trust, Tastecard, and local discounts at your fingertips.
- Snack Attack: Unlimited coffee, tea, milk options, and snacks to fuel your day.
- Balanced Life: Enjoy a 35-hour work week, Flexible Friday finish, Hybrid and Flexible working and a protected lunch break
- Salary: £25,000
Order Management - Intern
MISSION
Our Order Management Team is a crucial part of the success and as the business continues to grow, we need to ensure we are able to effectively manage customers’ orders from receipt to delivery.
ORGANISATION
Reports to: Distribution Contract Manager
Job Location: London
Contract type: 12 Month FTC (July 7th start)
MAIN RESPONSIBILITIES
EXPERIENCE REQUIRED
THE BENEFITS YOU’LL LOVE
ABOUT SHISEIDO GROUP
Our mission : Beauty Innovations for a Better World
Click here to learn more about our brands
Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022 . Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 31 FSCC Awards?
Shiseido UK & Ireland plays a central role in the EMEA region and is biggest affiliate, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in the world Nr4 biggest beauty market.
To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams
1. Leverage our unique portfolio of premium Beauty brands across all 3 categories
2. Stay agile and capture new retail opportunities
3. Customer-driven decisions
4. Create a great place to work in Beauty
OUR PRINCIPLES
Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
OUR PRINCIPLES serve as the working principles that every Shiseido employee must follow. These eight working principles – known as "TRUST 8" – are based on the idea that mutual trust is the key to succeeding in OUR MISSION.
About the company
Shiseido Company, Limited is a Japanese multinational cosmetic and personal care company.
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