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Order Management Service Specialist
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Job Description
- Req#: 4856763007
Employer Industry: Renewable Energy Solutions
Why consider this job opportunity:
- Salary up to $33.00 per hour, dependent upon experience
- Comprehensive benefits including health, dental, and vision coverage (including $0 premium options)
- Dedicated hybrid schedule: In-office Tuesday and Thursday; remote on Monday, Wednesday, and Friday
- 401(k) plan with company match
- Opportunities for professional development and training
- Inclusive, collaborative, and innovative work environment
What to Expect (Job Responsibilities):
- Oversee the entry, upkeep, and supervision of order management in relation to service operations for both the employer's U.S. and Canadian teams
- Transform service quotations for spare parts into sales orders ready for delivery
- Ensure exceptional customer service by managing the complete process of entering and fulfilling customer orders
- Collaborate with Billing and Accounts Receivables teams to collect down payments, enabling shipment releases
- Serve as a liaison between service and operations departments to ensure seamless customer deliveries
What is Required (Qualifications):
- High school diploma or equivalent education required; Associate degree in business or logistics strongly preferred
- Minimum 3-5 years of experience in an administrative or logistical support role
- Knowledge of SAP/Salesforce and order management processes
- Proficiency in the English language, both written and verbal; German and/or Spanish language skills are a plus
- Strong problem-solving skills and attention to detail
How to Stand Out (Preferred Qualifications):
- Knowledge of logistics and freight forwarders (FedEx, TMS, etc.)
- Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel)
- Experience in customer service and order management
#RenewableEnergy #CustomerService #OrderManagement #CareerOpportunity #HybridWork
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