• Job Description

  Req#: 4969719

  About Harris County and Universal Services:

  Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking an Organizational Change Management Analyst to join our team.

  
  

  Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.

  
  

  Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County’s governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.

  
  

  This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.

  
  

  Position Overview:

  The Organizational Change, Analyst will lead and support the adoption and integration of digital tools, systems, and processes during the lifecycle of enterprise-level projects.

  
  

  Job Responsibilities:

  • Responsible for planning and executing change strategies, driving stakeholder engagement, and fostering a culture of continuous improvement and streamlined communication.

  • Position works closely with cross-functional teams—including Digital, IT, leadership, and business stakeholders—to ensure that change initiatives are successfully implemented with minimal disruption and maximum adoption

  • This role will also involve communicating change impacts, developing training and support materials, and assessing readiness across teams

  • Partner with project managers and business leaders to develop and execute tailored communications for change management

  • Channel Selection: Choose the appropriate communication channels and updates channels (e.g., newsletters, presentations, meetings) to reach different audiences effectively.

  • Develop Training Plans: Create comprehensive training programs that address the specific needs of the organization and its employees.

  • Design Training Content: Develop engaging and effective training materials, including presentations, workshops, and online modules.

  
  

  
  

  Harris County is an Equal Opportunity Employer
  https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
  If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net .
  This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

  Education:

  • Bachelor’s degree in Communications, Public Relations, or a related field.

  Experience:

  • 5 + years of experience in internal communications, corporate communications, or change management.

  Knowledge, Skills, & Abilities:

  • Proven ability to develop and draft clear, compelling communications, translating complex information into relevant, timely, and valuable content.

  • Strong analytical and problem-solving skills, with the capacity to analyze and use data to improve internal communications efforts.

  • Excellent organizational skills with the ability to manage multiple complex projects and work streams from start to finish.

  • Experience working in cross-functional teams to deliver high-quality, impactful work within tight deadlines.

  • Ability to adapt to changing priorities and deadlines while maintaining a high level of professionalism and focus.

  
  

  
  

  Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).
  
  Automatic Disqualification:

  • Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
  • Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
  • Open arrest for any criminal offense (Felony or Misdemeanor)
  • Family Violence conviction

  
  NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.

  Education:

  • Organizational Change Management Certificate

  Experience:

  • Experience developing and executing effective change communications strategies.

  • Background in the technology industry or advisory work within technology environments.

  Knowledge, Skills, and Abilities:

  • High attention to detail and the ability to prioritize effectively.

  • Confidence in thinking creatively to solve challenges

  Location:

  • 406 Caroline St., Houston, TX 77002

  Work Arrangement:

  • Hybrid, 4 days in the office and 1 day at home post 90 days employment

  
  

  
  

  Employment may be contingent on passing a drug screen and meeting other standards.
  
  Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

• About the company

  Office of Commissioner Tom S. Ramsey, P.E.

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