The job will consist to support the Sales Manager of Dubai School and Local providers’ Partner to manage the operational part of the whole process in order to achieve the target of the Dubai School in terms of enrollments.

Key purpose of the role

Applications

• Collect the required documents and create a folder for each application and add it to the Dubai Admission folder

• Update the Excel file shared on drive

• Pipeline follow up (based on the shared Excel file)

• Check if the student sent all the documents needed for the selection and follow up to make them submit the missing ones

• Create and share the payment invoices

• Guide the student for the following steps by calling them and sending them communications through WhatsApp and through Salesforce

• Organize the interview between the student and the tutor if required

• Create the certificates and share them with the students through the official email address of the Admissions Office

Sinapto

• Create the new courses and update the existing ones in case of changes (date changes, course fee changes, course name changes, etc)

• Create the student profiles (in case of offline applications)

• Update student’s information (payments, status, other information)

Compliance

• Make sure that the documents submitted by the student are compliant with the CAA requirements

• Check with the QA Manager what can be the solutions in case of borderline cases

• Print all the documents and create a folder for each student

• Update continuously each student’s documents report and update the full intake report

• Prepare reports for the Admission Committee meetings

• Push the student to submit the missing documents, especially the ones related to the CAA requirements

• Assist the students in collecting the attestation

• Assist the students in submitting the Letter of Equivalency

• Make sure that the Admissions process and the needed documentation are very clear during the orientation, during the Welcome week and during 1to1 meeting with the students

• Make sure that the Admissions process and the needed documentation are very clear for all agents

• Define an action plan in case there are some delays from the students in submitted the documentation

• Get in touch with our agency partner to discuss some peculiar cases of our students and figure out what can be the solution in order to facilitate the attestation process for them

• Issue reports for CAA

Salesforce

Manage salesforce leads and dashboards by making follow up calls, sending emails, answering the enquiries and organizing pushing activities for all leads :

• Qualified by Info Center as likely to come

• Registered on AOL

• Applied on AOL

• Booked an orientation meeting (investigation calls and reminder calls)

• Booked an orientation meeting but didn’t show up

• Registered to OD or any school event (if already in touch with Admissions)

• Qualified as likely by admissions during previous contact

• Sent an email to admissions.dubai@istitutomarangoni.com

Sales Events/Orientations

• Conduct orientations

• Take part in OD, exhibitions, school visits, VOD, etc

• Invite the high potential prospects to workshop or events that can help for the conversions

Payments

• Create payments reports for each intake (full payments, payment plans, payments to collect from other IM schools or HQ, TCs)

• Update the payments reports and files

• Payments follow up

• Collect the account statement from the Finance department and update Sinapto

• Action plan to collect instalments

Professional Skills and Education

• Min. 3 years experiences as admissions and orientation (previous CAA accredited university experience is a plus);

• English proficiency

• The knowledge of Arabic languages is a plus

• Proficiency in Office Suite

• Salesforce and Sinapto (Student Information System) is a plus

• Passionate about higher education especially in Fashion and Design

• Ability to work in a team

• Focused on results and goal oriented