• Job Description

  Req#: ORTHO002901

  Job Summary

  The basic function of the Scheduling Representative is to efficiently schedule the patient’s diagnostic studies, consults and follow-up visits/services in a friendly, accurate and efficient manner including processing all office visits according to the standards established by the organization .

  QUALIFICATIONS AND EDUCATION:

  Education:

  • High school diploma or its equivalent required.

  Qualifications:

  • Must possess proficient computer skills.
  • Must have excellent time management and organization skills, as well as the ability to prioritize tasks in a high volume practice.
  • Must have professional and effective communication and customer service skills, and be able to deal with many different personalities.
  • Must be able to work both independently and as a member of a team and be willing to assist other team members as needed.
  • Knowledge of insurance to include pre-authorization requirements, insurance payments and self payments preferred.
  • One year of office experience required, preferably in the medical field.

  ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greets patients/visitors in a professional, courteous and helpful manner as they are concluding their visit. Delivers exemplary customer service.
  • Acquires and routes orders.
  • Schedules appropriate follow up appointments as requested by the physician.
  • Follows policies and procedures when scheduling MRI’s, CT’s, Ultrasounds, Consultations, etc.
  • Reviews the proper paperwork that is requested depending on what test the patient is having done; obtains signatures if necessary.

  • Reviews order for accuracy, to ensure correct facility, body part and diagnosis are noted.
  • Understands when scans need contrast and when they do not. Determines if an order needs changed and follows policy to obtain necessary changes.
  • Reviews Contrast instructions with patients who are having CT’s done with contrast.
  • Obtains signatures on required checkout/scheduling forms and scans them into the patient’s chart.
  • Faxes orders to correct facilities if insurance does not cover, if benefits are reduced coming to our facility or if the patient prefers scheduling at another facility.

  • Interacts with clinical staff and physicians on a daily basis.
  • Calls patients to schedule appointments over the phone when they are not in the office.

  • Registers patients for his/her scheduled visit with the provider. Verifies patient demographic information and updates computer system as needed.
  • Scans patient identification and patient insurance card/cards and verifies benefits and eligibility information.
  • Verifies managed care referrals are on file when necessary per insurance requirements.
  • Collects copays and outstanding balances from patients.
  • Answers telephones promptly, identifies self and directs calls as appropriate.
  • Provides coverage for other schedulers and receptionists during absences.
  • Travels to other offices when there is an organizational need to provide coverage for the physician schedules.
  • Maintains a positive and professional attitude towards patients, co-workers and physicians.
  • Keeps work area orderly and neat.
  • Demonstrates flexibility in performing additional responsibilities that contribute to the improvement of patient care and the well being of the Practice.
  • Handles difficult situations tactfully.
  • Issues work and/or gym notes.
  • Reconciles daily payments.
  • Participates in monthly staff meetings, attending even when held outside of normal scheduled working hours.

  • Other duties as assigned.

  SUPERVISORY RESPONSIBILTIES:

  No direct reports.

  LANGUAGE SKILLS:

  Must be proficient in the English language, both verbally and written, in order to communicate effectively with patients, co-workers, physicians, vendors, and the general public.

  PHYSICAL DEMANDS:

  Light physical effort; some standing, walking, bending, reaching, stooping; manual dexterity to operate keyboard and other equipment; detail oriented; able to maintain a pleasant and courteous demeanor under all circumstances.

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  WORK ENVIRONMENT:

  Climate controlled environment with occasional periods of being outside.

  The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

  #LI-DH1

  Qualifications

  Education

  Required

  High School Diploma/GED

  Preferred

  High School Diploma/GED

  Experience

  Preferred

  One year of office experience required, preferably in the medical field.

  Knowledge of insurance to include pre-authorization requirements, insurance payments and self payments preferred.

  Must be able to work both independently and as a member of a team and be willing to assist other team members as needed.

  Must have professional and effective communication and customer service skills, and be able to deal with many different personalities.

  Must have excellent time management and organization skills, as well as the ability to prioritize tasks in a high volume practice.

  Must possess proficient computer skills.

• About the company

  Urgent Care Open 7 Days a Week For more information regarding the services and specialties at OSS Health, please visit http://www.ossortho.com/services-specialties/

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