• Job Description

  Req#: C9252-24-0534?language=en&page=772&sort=publicationDateDesc

  Job summary

  We are looking for two enthusiastic and motivated individuals to join our busy Orthotic service based at our Darent Valley Hospital site. They may also be required to assist with the administration and day-to-day Orthotic service at Queen Mary's Hospital, Sidcup on an ad hoc basis.

  They should have excellent customer service skills, good PC skills and experience of working in a busy office environment.

  The post holder will be assisting in the smooth running of our daily Orthotic, Lymphoedema and Prosthesis clinics. As part of the team, they will be greeting patients, dealing with face to face and telephone enquiries, processing orders, processing referrals, maintaining stock levels, processing invoices as well as the day-to-day management of clinic diaries for Orthotics, Lymphoedema and Prosthesis.

  If you enjoy dealing with people face to face, enjoy a challenge and enjoy working as part of a team then this could be the job for you.

  This role is being separated into two part-time roles of 22.5 hrs per week and 15 hrs per week.

  For an informal chat please contact Lindsay Worthington on 01322 428610.

  Main duties of the job

  1.1 The Orthotic service provides assessment, diagnosis and treatment to a diverse range of conditions and patient types. Orthotic management includes assessment for and prescription of an Orthotic device where appropriate, or advice on different treatment options where not appropriate to allow the patient to regain function following surgery, illness, injury, dysfunction or disease.

  The Orthotic service also manages the Lymphoedema and Prosthesis services.

  As a member of the Orthotic & Lymphoedema Team, the post holder will participate in the administration and organisation of the day-to-day Orthotic service at Darent Valley Hospital, and may be required to assist with the administration at Queen Mary's Hospital, Sidcup.

  About us

  We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

  If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues

  Date posted

  09 October 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £25,329 to £26,958 a year per annum pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  252-6694905

  Job locations

  Darent Valley Hospital

  Darenth Wood Road

  Dartford

  DA2 8DA

  
  

  Job description

  Job responsibilities

  1.1 Provide and receive routine information including answering telephone queries from wards, patients / carers, suppliers and other Health professionals.

  1.1 Give non-clinical advice to patients / cares and family.

  1.2 Deal with general enquiries, seeking advice when appropriate.

  1.3 Maintain accurate documentation and information systems both manually and by using the departments internal ClinicSmart computer system for the ordering and supply of orthoses to patients.

  1.4 Liaise directly with suppliers to ensure timely delivery of appliances / orthoses.

  1.5 Assist with the checking of appliances on receipt from the supply company to ensure they meet safety, quality and delivery standards.

  1.6 Assist with processing of invoices.

  1.7 Collect prescription charges from patients.

  1.8 Assist with the booking of patient appointments for multiple clinic sessions.

  1.9 Ensure patient records are stored appropriately, whether written or on the computer.

  1.10 Book transport when appropriate and liaise with ambulance services and other organisations.

  1.11 Receive patients when they attend the clinic, keeping them updated of their progress.

  1.12 Liaise with GPs and surgery staff ensuring that queries, referrals and treatment can be dealt with in a timely manner.

  Job description

  Job responsibilities

  1.1 Provide and receive routine information including answering telephone queries from wards, patients / carers, suppliers and other Health professionals.

  1.1 Give non-clinical advice to patients / cares and family.

  1.2 Deal with general enquiries, seeking advice when appropriate.

  1.3 Maintain accurate documentation and information systems both manually and by using the departments internal ClinicSmart computer system for the ordering and supply of orthoses to patients.

  1.4 Liaise directly with suppliers to ensure timely delivery of appliances / orthoses.

  1.5 Assist with the checking of appliances on receipt from the supply company to ensure they meet safety, quality and delivery standards.

  1.6 Assist with processing of invoices.

  1.7 Collect prescription charges from patients.

  1.8 Assist with the booking of patient appointments for multiple clinic sessions.

  1.9 Ensure patient records are stored appropriately, whether written or on the computer.

  1.10 Book transport when appropriate and liaise with ambulance services and other organisations.

  1.11 Receive patients when they attend the clinic, keeping them updated of their progress.

  1.12 Liaise with GPs and surgery staff ensuring that queries, referrals and treatment can be dealt with in a timely manner.

  Person Specification

  Education and Training

  Essential

  • NVQ level 3 or equivalent experience
  • Good standard of general education including English and Maths

  Desirable

  • IT qualification

  Knowledge and Skills

  Essential

  • IT Literate
  • Knowledge of Microsoft Office programmes
  • Excellent customer Service Skills ? Ability to work alone or as part of a team
  • Excellent organisational skills
  • Able to prioritise own workload

  Desirable

  • Knowledge of hospital systems (e.g PAS)

  Experience

  Essential

  • Previous administrative experience

  Desirable

  • Previous NHS administrative experience

  Person Specification

  Education and Training

  Essential

  • NVQ level 3 or equivalent experience
  • Good standard of general education including English and Maths

  Desirable

  • IT qualification

  Knowledge and Skills

  Essential

  • IT Literate
  • Knowledge of Microsoft Office programmes
  • Excellent customer Service Skills ? Ability to work alone or as part of a team
  • Excellent organisational skills
  • Able to prioritise own workload

  Desirable

  • Knowledge of hospital systems (e.g PAS)

  Experience

  Essential

  • Previous administrative experience

  Desirable

  • Previous NHS administrative experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Dartford and Gravesham NHS Trust

  Address

  Darent Valley Hospital

  Darenth Wood Road

  Dartford

  DA2 8DA

  
  

  Employer's website

  https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)

  Employer details

  Employer name

  Dartford and Gravesham NHS Trust

  Address

  Darent Valley Hospital

  Darenth Wood Road

  Dartford

  DA2 8DA

  
  

  Employer's website

  https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice