• Job Description

  Req#: R71295

  Job Description:

  The OSC Specialist is an on-site member of the Logistics Team. This person will provide logistical support and customer service to our Sales Representatives that will differentiate Smith & Nephew from their competitors. The OSC Specialist will focus on locating instrument and implant requests from the sales reps for each case, re-stocking and maintaining inventory levels, run reports, supervise surgery loaner kits in the field, and be able to quickly “think on your feet” when emergency needs arise. Quickly learning company products, operating systems and procedures is essential.

  Essential Duties and Responsibilities:

  • Maintain the surgical calendar, and identify surgical needs, and locate needed kits, either from the office, or field.
  • Maintain the office warehouse in an organized way, check out loaner kits in the computer system, receive and restock loaner sets as they arrive back to the warehouse.
  • Supervise all surgical loaners to make sure they arrive on time and are returning on time to prevent late fees.
  • Verify with sales reps that all cases are scheduled, and that they have everything they need for each case.
  • Communicates and coordinates pickup and delivery activity of the mobile OSC for local shipments to the District Office and Sales Representative personnel.
  • Plans, schedules, and prioritizes local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled.
  • Develop and maintain solid understanding of existing products and new product introductions (instruments and implants).
  • Identifies errors and omissions in deliveries/pickups to eliminate redundancy in required stops.
  • Communicates effectively and professionally with office staff, sales representatives and all customers calling into the office.
  • Fields customer complaints and communicates them as necessary to management staff.
  • Dress in a professional manner as a representative of the company.
  • Delivers emergency shipments of loaner kits to the airport to meet flight and surgery schedules.
  • This requires additional handling and coordination of shipments which may be consolidated with shipments from the Shipping department.
  • Always carries cellular phone on person to communicate effectively regarding pickups and deliveries
  • Overtime calls will be required to accommodate emergency situations and facilitate changing surgical schedules.
  • Performs additional tasks as assigned by supervisor.
  • Complete all required HSE training.

  Education and/or Experience:

  • Associate degree or equivalent relevant experience
  • Military Veterans strongly encouraged to apply
  • Medical Device experience is a bonus
  • SAP experience preferred

  Competencies:

  • Microsoft Office Suite Applications and Analysis Skills
  • Candidate must have good oral and written communication skills and the ability to interface with customers and company personnel at all levels of the organization and with diverse groups.

  Comments:

  This job description is an outline of the major recurring responsibilities of the job and is not intended to be all-inclusive of the work to be performed. The incumbent(s) will typically perform other related job objectives and special assignments.

  About Us:

  Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living! We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential!

  Care, Collaboration, & Courage:

  Care means that we show empathy and understanding for each other, our customers, and patients.

  Collaboration means we work together as a team, based on mutual trust and respect.

  Courage is about continuous learning, innovation, and accountability.

  Veterans are strongly encouraged to apply.

  Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

• About the company

  Smith & Nephew plc, also known as Smith+Nephew, is a British multinational medical equipment manufacturing company headquartered in Watford, England.

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