• Job Description

  Req#: OUTBO018739

  At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

  Position Overview:
  The Outbound- Inhouse Marketing Tour Booking Specialist is a commission-driven sales role responsible for booking qualified resort tours for in-house guests through professional and engaging phone conversations. This role is ideal for motivated individuals who thrive in a high-energy, results-driven environment and are eager to maximize their earning potential through a competitive commission structure. Successful candidates will utilize proven sales methodologies to achieve performance targets while delivering exceptional customer service.

  Key Responsibilities:

  Sales and Guest Engagement:

  • Professionally solicit and pre-qualify in-house guests for resort tours through outbound calls.
  • Manage a high volume of guest interactions while maintaining professional, engaging conversations.
  • Utilize company sales methodology to effectively communicate the benefits of attending a resort tour.
  • Provide vacation planning guidance that enhances the guest experience and exceeds expectations.

  Sales Process Execution:

  • Follow structured sales scripts and best practices to achieve conversion targets.
  • Overcome objections professionally while maintaining positive guest relationships.
  • Accurately document guest interactions and sales activities in company systems.
  • Meet or exceed established performance metrics for tour bookings and call quality.

  Team Collaboration and Professionalism:

  • Maintain positive, professional relationships with guests, team members, and leaders.
  • Adhere to all company policies and procedures to ensure a consistent guest experience.
  • Contribute to a positive team environment and adapt to changing business needs.

  Professional Development:

  • Complete all required training and skill enhancement programs.
  • Participate in ongoing coaching and development sessions to refine sales techniques.
  • Apply feedback to improve performance and increase booking success rates.

  Qualifications:

  • Sales experience preferred, particularly in vacation ownership, call center, or marketing environments.
  • Previous telemarketing, in-house marketing, or teleservices experience preferred.
  • Experience in commission-based roles preferred.
  • Demonstrated ability to meet or exceed sales targets in a fast-paced environment.
  • Strong verbal communication skills with excellent voice tonality and inflection.
  • Proficiency with technology, including:
  • Email and messaging platforms
  • Web-based application software
  • Multi-monitor computer operations
  • Demonstrated ability to:
  • Follow structured sales processes
  • Handle objections professionally
  • Multi-task in a fast-paced environment
  • Work independently while contributing to team goals
  • Self-motivated with a competitive, goal-oriented mindset.
  • Open availability, including weekends and holidays.

  Why Join Us?

  At Holiday Inn Club Vacations, we provide the tools and support to help you succeed. Our comprehensive benefits and career development opportunities ensure you have everything needed for long-term success in a rewarding sales career.

  Financial & Career Benefits:

  • High Earning Potential: Commission-driven structure rewarding top performers ($65,000 - $130,000 per year).
  • Bi-Weekly Pay & Matching 401K.
  • Comprehensive Health, Dental, and Vision Plans.
  • Tuition Reimbursement & Continuing Education Courses.
  • Paid Time Off (PTO).
  • Career Growth: Advancement opportunities within a dynamic sales environment.
  • Exclusive Travel Perks: Earn free vacations at our resorts with ClubGO points.
  • Outstanding Company Culture.

  Work Schedule:

  • Morning shifts available (no evenings).

  If you’re a driven sales professional looking for a rewarding opportunity with uncapped earning potential, apply today and take your career to the next level!

  #INDSA1 #ZRSA1

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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