JOB SUMMARY

The PUA outdoor customer service representative provides superior customer service, checkout, and loading assistance to customers. The position involves a high level of physical activity working with customers in our seasonally busy, outdoor, wholesale horticulture store.

ESSENTIAL FUNCTIONS

• Greet customers and provide necessary directions to store locations and sales personnel.
• Answer customer questions about merchandise and advise customers on merchandise selection.
• Utilize handheld scanner and Point of Sale (POS) system to scan, itemize, and total customer merchandise selection at checkout.
• Bag and/or pack all customer items efficiently, neatly, and in compliance with Company best practices.
• Assist in loading product, including large plants and pottery, into customer vehicles and trucks.
• Setup and organize advertising signs and displays of merchandise on shelves, counters, tables, or the floor to attract customers and promote sales.
• Assist with overall upkeep of PUA including plant watering and general tidying of sales area.
• Pick customer orders, including locating selected merchandise and bringing to checkout, as necessary

OTHER DUTIES

• Maintain knowledge of current sales and promotions as well as policies regarding payment and exchanges.
• Answer questions regarding the Company and its’ products in easy-to-understand terms.
• Execute the duties of the position in alignment with the Company Mission and Conduct Policies.
• Use technology as required by the position.
• Complete required annual trainings as assigned.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE

• High School diploma, GED, or equivalent required.
• 0-2 years of related customer service experience preferred .
• Prior experience in a nursery, landscape, horticulture environment preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to talk to others to convey information effectively.
• Basic math skills.
• Outgoing personality and enjoys interactions with customers.
• Excellent customer service skills.
• Ability to adapt to varying tasks.
• Ability to learn how to use handheld scanner and accurately scan product.
• Ability to work independently and as part of a team.
• Ability to effectively communicate with team members and other internal departments.
• Bilingual in English and Spanish a plus.

PHSYICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand; walk; bend; use hands to handle or feel; reach with hands and arms; talk or hear; and smell.
• Occasionally required to sit.
• Regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 40 pounds unassisted.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work is performed outside in all types of weather.

EEO Statement

Cavicchio Greenhouses, Inc. is an equal opportunity employer with respect to race, color, creed, ancestry, national origin, religion, sex, gender and gender expression/identity, marital status, sexual orientation, age, disability, genetic information, veteran status, and any other characteristic protected by law. Cavicchio Greenhouses, Inc. will make reasonable accommodations for qualified individuals with known disabilities unless doing would result in an undue hardship.

Work Environment

What’s it like to work at Cavicchio’s? Far from Ordinary.

Our work environment is rewarding, challenging, and tech-savvy. We are a modern farm – operating more than 200 beautiful acres across three locations in Massachusetts. We are diverse, use golf carts to get around, and have a casual dress code. Our office is a farmhouse, and our workspace extends from our state-of-the-art greenhouses to the fields outside. We work hard to deliver exceptional service to our customers in our three wholesale areas: the Pickup Area Greenhouse, Landscape Supply Department and Stone Yard, and our Nursery at Lincoln Road. We encourage forward thinking and cultivate career growth. Let’s grow together.