• Job Description

  Req#: C9245-25-0219?language=en&page=932&sort=publicationDateDesc

  Job summary

  Outpatients Receptionist - Band 2 28 hours - Fixed term 10.6.2025 - 9.6.2026

  The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 7am to 8pm Monday to Sunday, inc. Bank holidays. The successful candidate must be able to support the flexibility of the rota.

  We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service skills are also essential within this role.

  Please note this role may require physical effort at times when preparing and managing patients Medical Records.

  Main duties of the job

  To provide an efficient Reception service maintaining a high level of accuracy and confidentiality at all times.

  The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day.

  The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

  An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

  About us

  Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

  We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Compassion
  • Accountability
  • Respect
  • Excellence

  We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

  We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

  Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

  Details

  Date posted

  12 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year Pro Rata Per Annum

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Part-time, Flexible working

  Reference number

  245-ADM2OUTFT-03-25-A

  Job locations

  Tameside Hospital

  Fountain Street

  Ashton-under-Lyne

  OL6 9RW

  
  

  Job description

  Job responsibilities

  The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

  The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

  Job description

  Job responsibilities

  The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

  The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

  Person Specification

  Qualifications

  Desirable

  • 5 GCSE grades A-C or equivalent including Math's & English
  • ECDL (or equivalent)

  Experience

  Essential

  • Computer Literate

  Desirable

  • Lorenzo experience (or other EPR system)
  • NHS Background
  • Previous experience in a high level customer service environment
  • Previous experience administrative experience delivering high volumes of work

  Skills

  Essential

  • Accuracy & Attention to Detail
  • Understanding of Confidentiality
  • Ability to work as part of a team
  • Excellent telephone manner & interpersonal skills/customer service skills
  • Excellent written communication skills
  • Working knowledge of windows based software packages
  • Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
  • Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales

  Person Specification

  Qualifications

  Desirable

  • 5 GCSE grades A-C or equivalent including Math's & English
  • ECDL (or equivalent)

  Experience

  Essential

  • Computer Literate

  Desirable

  • Lorenzo experience (or other EPR system)
  • NHS Background
  • Previous experience in a high level customer service environment
  • Previous experience administrative experience delivering high volumes of work

  Skills

  Essential

  • Accuracy & Attention to Detail
  • Understanding of Confidentiality
  • Ability to work as part of a team
  • Excellent telephone manner & interpersonal skills/customer service skills
  • Excellent written communication skills
  • Working knowledge of windows based software packages
  • Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
  • Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Tameside and Glossop Integrated Care NHS Foundation Trust

  Address

  Tameside Hospital

  Fountain Street

  Ashton-under-Lyne

  OL6 9RW

  
  

  Employer's website

  https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Tameside and Glossop Integrated Care NHS Foundation Trust

  Address

  Tameside Hospital

  Fountain Street

  Ashton-under-Lyne

  OL6 9RW

  
  

  Employer's website

  https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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