Aledade
Outreach Specialist- Scheduling
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Job Description
- Req#: 49b2c5c1-513a-4000-8fa3-534b940d32cf
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible schedules
- Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners
- Robust time-off plan including 21 days of PTO in your first year and 12 weeks of paid parental leave
- 401(k) with up to 4% match and stock options
- Collaborative, inclusive, and supportive work culture focused on public health
What to Expect (Job Responsibilities):
- Place outbound calls using the Five9 dialer to schedule patient appointments for wellness visits and follow-ups
- Follow standardized scripts and workflows to guide patient conversations and ensure consistent messaging
- Document all call activity and outcomes in real-time using Five9 and internal tracking tools
- Educate patients on available services and appointment types, answering basic questions to support engagement
- Verify and update patient contact information during calls to maintain data accuracy
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 2 years of call center experience, with at least 1 year in an outbound or patient outreach role
- Experience using Five9 or similar outbound dialer platforms
- Familiarity with EHR systems and ability to accurately document patient interactions
- Strong verbal communication, active listening, and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Bilingual
#HealthcareServices #CallCenterJobs #RemoteWork #CareerOpportunity #DiversityandInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Aledade helps primary care doctors return to where they belong: quarterbacking their patients’ health care. At a time when it can be tough to provide high quality care to patients and stay independent, Aledade proves you don't have to choose. We pa...
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