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Job Description
- Req#: C9390-25-1437?language=en&page=162&sort=publicationDateDesc
- Minimum 5 GCSEs
- At least 2 years administrative experience
- Experience with dealing with members of the public
- Some understanding of EPR. Experience should include basic outpatients system and waiting list entries
- Experience of MS Office
- Good knowledge of Excel
- GuidanceScore Knowledge of Lorenzo/Careflow
- Minimum 5 GCSEs
- At least 2 years administrative experience
- Experience with dealing with members of the public
- Some understanding of EPR. Experience should include basic outpatients system and waiting list entries
- Experience of MS Office
- Good knowledge of Excel
- GuidanceScore Knowledge of Lorenzo/Careflow
Job summary
This is an exciting opportunity to join Mid and South Essex NHS Foundation Trust to help reduce the COVID-19 backlog of patients requiring treatment. It will be your responsibility to contact patients by telephone to gain their consent for outsourcing to multiple private providers working with the trust to help reduce the COVID-19 backlog of patients requiring treatment.
Your role will include additional duties such as data entry on excel spreadsheets, dealing with queries via email/telephone and collating patient's notes from trust clinical systems as well as other administrative duties.
Please note: this role does not accommodate working from home and the successful candidate will be required to work from the office on a full-time basis.
Main duties of the job
As our Outsourcing Coordinator you will be the first point of call for all patient/staff enquiries so must be confident in dealing with patients and staff at all levels, be required to phone multiple patients on a daily basis so must have an excellent telephone manner and record patient responses on Excel spreadsheets so must have a good understanding of Microsoft Excel.
You will develop a good understanding of EPR & ERs systems, accurately and appropriately update and maintain EPR records as required, review medical notes on ACP, collate them together and send to private providers and be able to prioritise workload and meet deadlines.
Your role will involve being aware of and follow the Trust Information Governance policies keeping all data secure, undertaking any general administrative duties as necessary,supporting and assisting the RTT Validation Teams if required and tosupport the Service Delivery Manager with any additional tasks if required.This Job Description is an outline only and may be subject to change according to the needs of the service and in consultation with the post-holder.
About us
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Details
Date posted
02 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 a year Per Annum pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
390-CORP-BA-0488
Job locations
Basildon Centre
St Martins Square
Basildon
SS14 1DL
Job descriptionJob description
Job responsibilities
For full details about this varied and rewarding role, please see attached job description.
Previous applications need not apply.
We look forward to your application
Job responsibilities
For full details about this varied and rewarding role, please see attached job description.
Previous applications need not apply.
We look forward to your application
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Skills
Essential
Desirable
Qualifications
Essential
Experience
Essential
Skills
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Basildon Centre
St Martins Square
Basildon
SS14 1DL
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Basildon Centre
St Martins Square
Basildon
SS14 1DL
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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