• Job Description

  Req#: R-153934

  Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

  We are seeking an experienced Ovation (High-Net-Worth) Claims Specialist.

  Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

  Does this sound like an exciting challenge? Come join our team!

  What you’ll do:

  • Support Ovation Claims, focusing mostly on Property line of claims with some Automobile claims as may be required.

  • Assess structural repair and emergency mitigation damages

  • Provide reliable assurance of an effective control environment, focusing on the scope, repair, quality and customer experience of the program.

  • Conduct reviews and assist in conducting claims studies aimed at reducing total claims costs and increasing efficiencies while maintaining a high level of outstanding customer service.

  • Provide service within their region and others when required, while leveraging best practice and expertise in Xactware.

  • Handle assigned claims and act as a resource for shared Ovation Claims resources across Canada on claims handling and coverage.

  • Read and interpret scopes and estimates from contractors, provide meaningful feedback and establish actioning as required.

  • Train team members and may assist with Open/Closed file reviews.

  • Support the CAT team as needed, to coordinate response for Ovation customers and brokers.

  • Liaise with Ovation UW and Risk Management to spot trends and identify risks.

  • Work closely and in collaboration with Anti-Fraud on any suspected Ovation Fraud claim.

  • Establish relations with both our internal and external adjusting partners and vendor database.

  What you’ll bring:

  • Minimum 5+ years of experience in a senior position handling property loss

  • Past experience adjusting Auto PD claims across Canada

  • Post Secondary education or working toward completion of the Insurance Institute program (CIP / FCIP).

  • Proven track record of handling large loss (> $150K)

  • Experience reviewing estimates using Xactimate software

  • Outstanding public speaking and presentation skills to handle high-profile clients and partners

  • Solid understanding of claims adjusting practises.

  • Bilingualism in a second language and adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset

  What you’ll get

  • The salary band for this position ranges from $65,500 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

  • Outstanding Career Development opportunities.

  • We’ll support your professional development education.

  • Competitive vacation package with the option to purchase 5 extra days off per year

  • Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

  • Corporate wellness programs to support our employees’ physical and mental health

  • Hybrid flexible work model

  Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

  Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

  #LI-MP1

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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