• Job Description

  Req#: R0072931

  At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

  Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

  Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

  • We offer excellent benefits and perks including one free meal per shift and free theme park access.

  • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

  • We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

  • We invest in training and development opportunities for all team members.

  • We promote social responsibility by being a good neighbor in the community.

  • We care for you, just as we care for others.

  About Hard Rock Hotel

  Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion.

  What We're Looking For:

  We are seeking a friendly and energetic Bell Person dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

  Who You Are:

  • An approachable individual with a warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.

  • An individual with a strong commitment to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.

  • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.

  • An individual with a proactive approach to with the ability to handle various tasks and adjust to changing situations.

  What You Will Do:

  • Welcome and assist arriving and departing guests with professionalism and courtesy.

  • Safely handle and transport luggage, baggage, and packages.

  • Securely store luggage while awaiting transfer.

  • Provide detailed information about room types, amenities, and hotel facilities to guests , also address guest inquiries .

  • Communicate hotel emergency procedures as needed.

  • Offer information about the hotel and local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.

  • Transport guests safely to and from property areas .

  • Build positive relationships with all hotel departments, Front Desk, Valet Parking, Concierge, and Housekeeping.

  • Remain vigilant at your post when not assisting guests , ensuring guest safety and notify Security if necessary.

  • Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.

  • Perform other assigned duties as needed.

  Your Experience Includes:

  • High school diploma or equivalent work experience preferred .

  • Previous experience in a hospitality or customer service role preferred .

  • Strong verbal communication skills .

  • Ability to lift items more than 75 lbs .

  • Experience in a hotel or resort environment preferred .

• About the company

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