Industry: Payment Processing Company

Why consider this job opportunity:
- $500 sign-on bonus
- Full-time, permanent employment with a predictable and stable schedule
- $18.00/hour + an 8% Shift Premium
- Work from Home position - the company supplies the equipment
- Opportunities for overtime
- Competitive benefits that include extended health care, dental, and vision care
- Retirement Savings Plan (employer match up to 5%)
- Employee Stock Purchase Plan
- Paid Training
- Employee Assistance Program available from the first day on the job
- Free Coffee and Tea
- Relaxed Dress Code
- Active Social Committee with monthly activities and contests

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, email, SMS, and Chat to provide problem resolution in accordance with the organization's service standards.
- Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable or direct to technical/service areas.
- Maintain detailed and current knowledge of the company's/assigned client's products and services.
- Analyze customer service needs for communication to service and technical departments, when applicable.

What is Required (Qualifications):
- People and Customer Oriented: Great at talking on the phone, friendly, personable, and a natural-born problem solver.
- A Team Player: Ready to join a tight-knit team that works closely with one another to meet and exceed the expectations of customers.
- Organized: Can calmly and positively handle conversations with real people, all while multitasking efficiently.
- Education: Minimum of a High School Diploma (or equivalent) or higher.
- Ready for a New Challenge: No relevant experience is required for the role, comprehensive training is provided to build on current skills.
- Bilingual: Able to service customers in both French and English.

How to Stand Out (Preferred Qualifications):
- None mentioned in the job description.

#PaymentProcessing #CustomerService #WorkFromHome #Bilingual #FullTime

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