Employer Industry: Life Sciences

Why Consider this Job Opportunity:
- Hourly rate up to $31.00 (including shift differential for overnight hours)
- 4 weeks of paid time off plus paid company holidays
- Comprehensive benefits package including medical, dental, vision, and 401(k)
- 10-hour shifts, 4 days per week with potential for overtime and shift adjustments
- Opportunity to contribute to delivering real-world medical breakthroughs
- Chance to shape a healthier future with a global leader in commercial solutions

What to Expect (Job Responsibilities):
- Provide customer information and patient support program services through inbound and outbound contacts
- Manage and respond to calls, chats, and emails using telephony and virtual platforms
- Deliver product messages and educational materials to maximize the patient experience
- Assist patients with Patient Support Program services, offering emotional support and compassion
- Ensure compliance with program standards, document calls and emails, and maintain market knowledge

What is Required (Qualifications):
- High School diploma required, advanced education preferred
- Minimum of one year of inbound contact center experience utilizing telephony platform
- Bilingual English/Spanish preferred
- Customer service experience in the pharmaceutical or healthcare environment strongly preferred
- Excellent communication skills, both written and verbal
- Ability to prioritize tasks, multitask, and work in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

#LifeSciences #PatientSupport #CustomerService #HealthcareIndustry #CareerOpportunity

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