• Job Description

  Req#: 32484394224
  Company Description
  
  Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peasquitos Canyon and the sunshine of San Diego. Its where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.
  Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diegos only three-Michelin starred restaurant, Addison.
  Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.
  What is in it for you:
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Career development opportunities with national and international promotion opportunities. The sky is your limit.
  • Annual Salary: $80,000 per year
  Job Description
  
  If you enjoy a job where every day is different, then Overnight Front Office Manager is the role for you! As an Overnight Front Office Manager, you will lead the front office team by demonstrating exemplary guest service and follow through. You will be essential in creating an environment where the team is motivated and creative, ensuring guests have a pleasant experience throughout their stay.
  What you will be doing:
  • Consistently offer professional, friendly and engaging service
  • Provide a warm welcome and assist guests according to Fairmont Hotels & Resorts Brand Standards
  • Assist the Director of Front Office in all aspects of the department and ensure service standards are followed
  • Manage the operation and make decisions in the absence of senior leadership
  • Familiarize yourself with all policies and procedures relating to the Front Desk, Security, Reservations, Guest Services and Food & Beverage, providing hands-on support as needed
  • Ensure that the entire Front Office and surrounding areas including Lobby, Concierge, and Front Desk are continuously clean and tidy
  • Provide managerial support for Front Desk, Guest Services and Housekeeping in the daily operational duties for these areas in the absence of the department managers
  • Inspire all hotel staff to achieve luxury levels of performance
  • Act as an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Train Overnight Front Desk Colleagues and fulfill training role
  • Drive rate and RevPar through upselling room types
  • Resolve guest complaints and concerns with tailored solutions
  • Assist the Front Office and Accounting Teams in the completion of Daily Accounting, IT and Audit work
  • Generate and distribute management reports
  • Assist guests with any comments, questions, or concerns during their stay
  • Make recommendations for activities and restaurants
  • Assist with luggage and transportation inquiries
  • Enroll guests to Accor Live Limitless loyalty program and update profiles when applicable
  • Liaise with other Departments regarding special Guest requirements
  • Be present at the Reception desk whenever possible
  • Deal promptly and effectively with any complaints
  • Coordinate arrivals and departures, monitor waiting times, and ensure guests are informed and comfortable
  • Conduct a handover at the end of each shift with relieving staff
  • Liaise with Guest Services to ensure swift baggage dispatch and collection
  • Follow up on late cancellations and no shows and charge when appropriate
  • Deal with room moves and ensure seamless communication of these with relevant departments
  • Check potential room revenue for discrepancies and make necessary corrections
  • Maintain amicable and cooperative working relations with all other departments
  • Ensure enough supplies of all stationary items are in storage
  • Visually observe associate productivity and provide constructive feedback and coaching
  • Determine and communicate necessary projects for operation or cleanliness
  • Ensure all appropriate paperwork is received from guests and colleagues for accounting
  • Prioritize the daily activities of the Front Desk Team
  • Assist in ensuring breaks are taken as scheduled
  • Ensure cleanliness, safety and order in all Front Desk areas and report deficiencies as necessary
  • Familiarize yourself with Hotels technology and communication platforms
  • Familiarize yourself with Fairmont Grand Del Mar, all the facilities and services offered
  • Follow all safety and sanitation policies
  • Other duties as assigned
  
  Qualifications
  • One-year hotel Front Office experience plus one year of supervisory experience required. Management experience preferred
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace
  • High school or equivalent education required. Bachelors Degree preferred
  • Must be able to read and write to facilitate the communication process
  • Requires good communication skills, both verbal and written
  • Must possess basic computational ability
  • Must possess basic computer skills
  • Ability to supervise subordinate staff, including assignment of duties, evaluating service and taking disciplinary action when necessary
  • Ability to solve problems and make rational decisions
  • Knowledge of Resort operations, its services, and facilities
  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
  
  Additional Information
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
  Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
  #J-18808-Ljbffr

• About the company

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