Marriott
Overnight Guest Service Agent
This job is now closed
Job Description
- Req#: 23205565
- Join our Ladies and Gentlemen and assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, going above and beyond with each guest experience
- Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
- Support the front office team in general operational tasks
- Take guest reservations and perform cash handling & credit card responsibilities
- Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Service Agent, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Position Summary:
About You:
Our Benefits:
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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