Employer Industry: Healthcare Administration Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive pay with additional referral bonuses
- Comprehensive benefits package including health insurance, fully paid life insurance, and paid time off
- Hybrid and remote work opportunities available
- Supportive and collaborative work environment with a focus on professional development
- Chance to be part of a recognized Best Places to Work organization

What to Expect (Job Responsibilities):
- Provide hands-on and remote-controlled workstation support services
- Document call activity into the Service Desk ticketing system
- Conduct every transaction with a customer-focused approach to achieve a satisfaction score of 90% or higher
- Assist in identifying problems occurring in a product and escalate for resolution
- Manage new hires and terminations regarding account management and access

What is Required (Qualifications):
- Minimum of 1 year in a customer service role
- Proficient in Windows 10, Office 365, and basic troubleshooting of network issues
- Excellent verbal and written technical communication skills
- Experience with Active Directory and basic network troubleshooting
- Must be U.S. Citizen or naturalized citizen

How to Stand Out (Preferred Qualifications):
- Familiarity with Symantec Antivirus Suite and Adobe Products
- Ability to quickly learn new technologies and work collaboratively with technical groups
- Experience in conducting business in a professional and trustworthy manner

#HealthcareAdministration #ITSupport #CustomerService #CareerGrowth #RemoteWork

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