• Job Description

  Req#: 65884

  Compensation Type

  Hourly

  Highgate Hotels

  Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

  Location

  Overview

  The Safety and Security Officer is responsible for providing protection and communication with hotel guests and associates. They are also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of rules and regulations.

  Responsibilities

  • Use proper radio etiquette at all times.
  • Maintain and review daily activity log.
  • Maintain confidentiality with respect to guest and employee incidents.
  • Check ID of visitors/employees as necessary.
  • Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
  • Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
  • Respond to emergency situations, including medical, security, guest complaints, etc.
  • Respond to altercations, and investigate.
  • Monitor TV cameras.
  • Administer First Aid/CPR as necessary.
  • Check safety hazards.
  • Complete Incident/Accident reports in a clear and concise manner.
  • Monitor associates as they enter and exit the building.
  • Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
  • Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
  • Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.
  • Perform other duties as requested by management.

  Qualifications

  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Available to work a night schedule.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Ability to physically deter individuals who pose a threat to employee and/or guests
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• About the company

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