Position Overview

American Airlines Center is one of the nation’s top arenas. Since openings its doors in 2001, American Airlines Center has been setting the precedent for sporting and live entertainment events. Bringing in a variety of big name shows and housing both the Dallas Mavericks and the Dallas Stars. American Airlines Center serves more than 2 million guests during 200+ live events each year. We aim to provide genuine, memorable and innovative experiences to every single one of our guests and demand excellence and creativity in everything we do. The arena is a COVID-19 proactive facility making every effort to create and maintain a safe environment for our employees and guests.

At American Airlines Center, we value our employees and what they bring to the company, but more importantly to the guest experience. We are seeking a motivated and energetic part-time 24/7 Security Officer to join our winning team. The 24/7 Security Officer is responsible for upholding the integrity of the facility and professionally correcting any guests, clients, visitors, contractors, and employees acting outside the facility’s safety and security protocols. The 24/7 Security Officers observe safety and security procedures, report potentially unsafe conditions, and proactively enforce security policies for building.

This position is a part-time security officer, in a 24/7 setting: Overnight 12am – 8am.

Successful applicants generally can commit to the overnight shift and are available for work throughout the week, including weekends and holidays. Applicants wishing to receive consideration for any alternative to this standard for availability can discuss their circumstances with management during the interview process. We will make every effort to fit your busy schedule into ours!

Responsibilities

Control Room

• Dispatch during non-event hours, phone and radio communications
• Monitor surveillance cameras, access systems, and fire system
• Report security issues to management or initiate calls for emergency responders
• Handle Lost & Found property and inquiries during non-event hours

Employee Entrances

• Screen employees, contractors, vendors and visitors
• Utilize walk-through metal detectors, x-ray, ID checks
• Enforce health and safety protocols for entry

Loading Dock

• Screen and log arriving vehicles
• Coordinate traffic proceeding to loading dock for delivery or parking
• Monitor for unauthorized vehicle and foot traffic

Roaming Patrol

• Patrol interior of arena and exterior surrounding property and parking structures
• Observe and report status of patrol to Control Room/shift leader for documentation
• Respond to situations as alerted by Control Room, guests, employees, or teams/clients
• Assist staff and first responders in emergency situations, including evacuations
• Gather information for incident reports

Other Duties

• Support Guest Services during events
• Provides escorts when needed
• Assists visitors, vendors, contractors with appropriate access to authorized areas
• Assist neighborhood security with security matters in the surrounding area
• Any other duties as directed by management and/or shift leader

Education / Qualifications

• High School Diploma or General Education Degree (GED)
• Valid Texas Driver’s License
• Recent security experience preferred, with a background in the disciplines of: building or property security, loss prevention, asset protection, TSA/airport security, dispatch, law enforcement or corrections, or service in the military
• Current TX DPS issued Level Two Security License preferred
• Unlicensed applicants must apply and qualify for a TX DPS license within 14 days from date of hire
• All applicants are required to submit to fingerprinting and criminal background check.
• Must be at least 18 years old

Physical Demands / Work Environment

• Position requires the ability to stand and walk throughout shift
• Requires the ability to climb steps and stairs on all levels of the building- from 5 to 8.5 inches per row.
• Requires the ability to sit, balance, reach with hands and arms, stoop, kneel, crouch, or crawl throughout shift.
• Position requires the ability to walk, talk, and hear
• Position requires the ability to pull open heavy doors, lift and /or move up to 25-35 pounds
• Position could place applicant in situations that may require use of physical force while awaiting backup.
• Position requires the ability to use hands and fingers to inspect bags, open and close doors, use keys, move stanchions, write reports, and manipulate hand-held wands and radios
• Ability to use microphone ear piece set to communicate with Dispatch and other necessary parties
• Ability to read and interpret documents such as safety rules
• Position requires ability to see in order to identify safety and security situations
• The noise level in the work environment is usually moderate, however, during events, the noise level may be loud
• Position is frequently exposed to wet and/or humid conditions, outside weather conditions and extreme cold
• Position is occasionally exposed to high, precarious places, fumes or airborne particles, as well as offensive odors and extreme heat

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTSAny individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.