• Job Description

  Req#: 25-21243
  Job Title: Owner Support Services Specialist
  Contract Duration: 6 Months
  Pay range: $20 - 22//hr
  Location: Woburn, MA
  Work Type: Hybrid, Tuesday-Thursday in office and Monday/Friday at home, 8 am - 5 pm
  
  Job Description:
  • Our client is seeking an Owner Support Services Specialist to support the Tower division's Property Management team.
  • The team interacts with landlords and resolves issues, and answers questions posed by both them and employees from various departments.
  • Day to day, you will assist with administering the team's daily functions.
  • As an Owner Support Services Specialist, your focus will consist of answering and redirecting a high volume of calls and triaging the team's incoming email queue, including forwarding work requests to the appropriate internal teams.
  • You will receive, open, and distribute substantial amounts of mail and respond to certain non-tower-related inquiries.
  
  Job Responsibilities:
  • Answer a high volume of incoming calls, understand customers' inquiries, and research, respond, and/or forward to the appropriate team members for resolution.
  • Receive, log, sort, redirect, and scan into Salesforce a large volume of incoming mail and e-mail correspondence and forward to the appropriate teams within one business day of receipt.
  • Scan and upload leases, amendments, renewal notices, landlord notification letters, vendor changes, and other correspondence.
  
  Top 3 Skill Sets:
  • Customer service experience (1-2 years ),
  • Data entry and
  • Ability to work within a team
  
  Job Qualifications:
  • Bachelor's degree or equivalent work experience preferred.
  • Between 1–2 years of call center or other relevant experience.
  • Administrative experience in a fast-paced office environment is strongly preferred.
  • Excel, Oracle, and Salesforce experience preferred.
  • Effective written and verbal communication, including active listening and a professional phone presence.
  • Customer focus and adaptability to different personality types.
  • Strong time management and organizational skills; ability to accomplish multiple tasks within agreed-upon timeframes in a very fast-paced environment.
  • Self-motivated; able to work both independently and with a team.
  
  Note:
  • Nice to have: Salesforce experience
  • The role will be working on the Landlord Relations Team, taking phone calls, entering data, and working within Salesforce and Excel.
  
  Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund
  
  About the Company:
  Global REIT specializing in wireless and broadcast communications, real estate, and infrastructure.
  Key features:
  Over 180,000 communication sites worldwide.
  Nearly 41,000 properties in the US.
  Approximately 139,000 properties internationally.
  Data centers are located across the US.
  Leases space on wireless and broadcast towers, as well as in data centers.
  
  About GTT:
  GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
  
  25-21243: #gttic #gttjobs

• About the company

  Global Technical Talent specializes in recruiting and pre-qualifying senior level IT professionals for clients' immediate long- and short-term contract needs, contract to hire and direct hire positions. Because we work exclusively with high level I...

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