We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

As P&O Cruises Guest Experience Planning Director who will support with planning for all Guest Experience related activities across the brand, which will include developing the strategic plan, and ensure effective cross departmental planning is in place to allow for execution of this strategy.

You will:

• Support to ensure our strategic goals are prioritised, managed and measured
• Responsible for the formulation and management of project/activities portfolio
• Ensuring effective governance, forums and processes are in place associated with any Guest Proposition Development
• Business lead who will in collaboration with appointed agency on the P&O Cruises Customer Experience/Journey mapping and design project
• Design, launch and embed a competitor bench-marking programme for P&O Cruises

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK05 and is offered on a full time, permanent basis, with hybrid working in our Southampton office, including up to two days from home.

About You

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

• Be a strategic thinker
• Be able to effectively manage stakeholders
• Be analytical with financial and guest data
• Have strong commercial acumen
• Be an effective communicator
• Experience within project or portfolio management best practice

Being part of our team has its advantages…

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

• A friendly welcome with help settling in
• Home and office-based hybrid working (up to 2 days from home)
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Employee Discounted Cruising plus Friends and Family offers
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications once this happens.

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#Job Functions: Business Development; Project Management; Strategy / Planning;

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