• Job Description

  Req#: C9184-25-0916?language=en&page=139&sort=publicationDateDesc

  Job summary

  Are you a highly organised, flexible and motivated administrator looking to support children, young people and their families across Somerset?

  We are looking for a dedicated Band 3 Administrator to join our Paediatric Continence Service, a countywide team providing specialist support to children aged 0-18 experiencing bladder and bowel difficulties. This role is essential in ensuring the efficient running of our service, and you will be based in Yeovil with occasional travel county wide.

  You'll work closely with a friendly and passionate team of nurses, educators and service managers to provide comprehensive administrative and typing support. The role involves acting as a key point of contact for patients and their families, as well as working collaboratively with internal and external partners. In addition, you will offer flexible administrative support to the Paediatric Continence Service as requested by the Administration Manager, helping to maintain a responsive and effective service across both specialties.

  We're looking for someone with excellent communication and interpersonal skills, strong IT literacy, and the ability to work both independently and as part of a team. You will need to be adaptable and able to manage a busy workload with competing priorities

  Main duties of the job

  You will play a key role in supporting the day-to-day running of the Paediatric Continence Service across Somerset. This includes:

  • Acting as a first point of contact for patients, families, and professionals, responding to telephone and email enquiries with professionalism and sensitivity.
  • Managing the end-to-end administration of patient referrals and appointments using electronic systems, ensuring timely and accurate scheduling of clinics.
  • Typing clinic letters, reports and other documentation using word processing software with speed and accuracy.
  • Supporting the team with data entry, information reporting and appointment reminders.
  • Helping coordinate stock levels and orders for continence products and enuresis alarms, liaising with suppliers and tracking deliveries.
  • Providing administrative cover and support to the Paediatric Continence Service, responding flexibly to service needs across departments.

  This role also requires some travel across Somerset, so access to transport and business insurance is essential.

  About us

  At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential

  Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

  We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

  Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

  The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

  Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

  Details

  Date posted

  30 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  184-OL-GR-2537

  Job locations

  Summerlands

  56 Preston Road

  Yeovil

  Somerset

  BA20 2BN

  
  

  Job description

  Job responsibilities

  This is a varied role requiring strong communication, time management and IT skills. Key responsibilities include:

  • Delivering high-quality administrative support, including word processing, photocopying, scanning and filing.
  • Supporting the continence service's delivery across Somerset by liaising with paediatric nurses, service users, product providers and external organisations.
  • Ensuring referrals are processed and appointments are booked accurately, using systems and Trust patient management software.
  • Preparing and distributing written materials for patients and staff, including clinic letters, reports and educational resources.
  • Providing ongoing administrative assistance with service development activities, audits, caseload management and transitions to adult services.
  • Assisting with data collection and reporting to support service monitoring and improvement.

  Please see the attached job description for full duties.

  Job description

  Job responsibilities

  This is a varied role requiring strong communication, time management and IT skills. Key responsibilities include:

  • Delivering high-quality administrative support, including word processing, photocopying, scanning and filing.
  • Supporting the continence service's delivery across Somerset by liaising with paediatric nurses, service users, product providers and external organisations.
  • Ensuring referrals are processed and appointments are booked accurately, using systems and Trust patient management software.
  • Preparing and distributing written materials for patients and staff, including clinic letters, reports and educational resources.
  • Providing ongoing administrative assistance with service development activities, audits, caseload management and transitions to adult services.
  • Assisting with data collection and reporting to support service monitoring and improvement.

  Please see the attached job description for full duties.

  Person Specification

  Qualifications

  Essential

  • Typing/word processing qualification (e.g., RSA II or equivalent)Level 2 qualifications in English and Maths (or equivalent)

  Desirable

  • ECDL or similar IT qualificationAudio-typing skills

  Experience

  Essential

  • Experience of administrative and secretarial work in a busy environmentProficient in Microsoft Office applications, particularly Word, Outlook, and Excel

  Desirable

  • Previous experience working in the NHS or other healthcare, education or social care settingExperience managing clinic bookings and handling referralsExperience preparing meeting agendas and taking minutesAwareness or experience of continence-related services or terminology

  Additional Criteria

  Essential

  • Excellent written communication skillsAbility to work effectively as part of a team and with minimal supervisionUnderstanding of confidentiality, data protection and safeguarding proceduresFlexible approach to supporting multiple teams or servicesAccess to transport and appropriate business insurance (for occasional travel across Somerset)

  Desirable

  • Familiarity with electronic patient record systems

  Person Specification

  Qualifications

  Essential

  • Typing/word processing qualification (e.g., RSA II or equivalent)Level 2 qualifications in English and Maths (or equivalent)

  Desirable

  • ECDL or similar IT qualificationAudio-typing skills

  Experience

  Essential

  • Experience of administrative and secretarial work in a busy environmentProficient in Microsoft Office applications, particularly Word, Outlook, and Excel

  Desirable

  • Previous experience working in the NHS or other healthcare, education or social care settingExperience managing clinic bookings and handling referralsExperience preparing meeting agendas and taking minutesAwareness or experience of continence-related services or terminology

  Additional Criteria

  Essential

  • Excellent written communication skillsAbility to work effectively as part of a team and with minimal supervisionUnderstanding of confidentiality, data protection and safeguarding proceduresFlexible approach to supporting multiple teams or servicesAccess to transport and appropriate business insurance (for occasional travel across Somerset)

  Desirable

  • Familiarity with electronic patient record systems

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Somerset NHS Foundation Trust

  Address

  Summerlands

  56 Preston Road

  Yeovil

  Somerset

  BA20 2BN

  
  

  Employer's website

  https://www.somersetft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Somerset NHS Foundation Trust

  Address

  Summerlands

  56 Preston Road

  Yeovil

  Somerset

  BA20 2BN

  
  

  Employer's website

  https://www.somersetft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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