Job Description

Our Market Access team monitor population demographics and develop solutions to give patients access to our medicines. We act as both educators and advocates for our products, processes, and practices that help us revolutionize how our medicines create value in society.

WHAT YOU WILL DO:

• Map the end-to-end patient journey of Pulmonary Arterial Hypertension (PAH) patients within the Bulgarian Healthcare ecosystem.
• Accurately identify and prioritize critical opportunity spaces that if solved will enable a massive improvement in the treatment experience and life of PAH patients.
• Participate and contribute to a multi stakeholders’ partnerships to bring to life solutions that will optimize the ecosystem and enhance the patient journey (from hospital to home). In the process, leveraging on the agile mindset to pilot, evaluate and scale viable new solutions rapidly.
• Coordinate, and ensure the smooth running of our patient support services (including but not limited to financial patient support solutions, therapy patient solutions support program). Stakeholders involved may include our patient solution vendors and healthcare providers such as healthcare professionals, treatment center billing departments, medical social workers.
• Educate healthcare professionals on the program details and supporting platforms.
• Support patients’ enquiries on applications & submissions for any treatment related administrative work, including applications for funding and programs.
• Act as the functional expert of any internal program portal(s) for end users which may include Healthcare professionals, patients & caregivers.
• Constantly keep physician and physician’s team updated on the status of administrative processes and applications .
• Logistic management and ensure timely delivery of product to the treatment centers.
• Attend and assist with site visit training, customer, and hospital meetings.
• Enhance the patient experience with our patient support services.
• Ensure compliance with regulations and ethical standards when developing and implementing patient-centric access programs.
• Insights gathering to enrich our company knowledge on the patient journey / hospital ecosystem.
• Keep constant contact with patients and/or caregivers, to check-in on patients and provide support when required.
• Participate in regular check-ins and meetings with internal team.

WHAT YOU MUST HAVE:

• Deep knowledge of the healthcare ecosystem and the roles of all the critical stakeholders and how they influence the system.
• Ability to identify pain points, seek solutions, provide patient support & guidance in a timely manner .
• Understanding of product and payor reimbursement processes (benefits investigation, prior authorizations, financial assistance, insurance policy landscape) .
• Dynamic team player
• Empathy, motivated self-starter, and positive competitive spirit
• Remains composed under stressful and under emotional situations .

Qualifications for Patient Solutions Specialist:

• Minimum Bachelor’s Degree in healthcare related field (e.g. healthcare administration).
• Up to 3 years of experience in health care, social service setting including any experience conducting community outreach, case management, or patient focused services or have history of direct patient interaction, specifically critical care patients .
• Experience in customer facing role
• Demonstrate ethics and integrity
• Drive results and accountable for optimizing deals
• Focus on Customers and patents
• Make rapid disciplined decisions
• Act with courage and candor
• Foster collaboration and capable of working cross functional

Professional Competencies:

• Business & Financial acumen
• Working across boundaries
• Strategic and analytic thinking
• Project Management and administrative skills
• Productive Communication
• Problem Solving
• Self-motivated with the ability to perform with a high level of independence

Core Competencies:

• Customer engagement and confident to interact with persons with authority and try new opportunities internally and externally.
• Product knowledge and portfolio management
• Account management
• Basic functional commercial competencies
• Commercial strategy execution & operations
• Fluent in conversational and written Bulgarian

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

09/9/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.