This job is now closed
Job Description
- Req#: C9432-25-0863?language=en&page=550&sort=publicationDateDesc
- Educated to GCSE or equivalent in English
- Grade 4 (C) GCSE or above in English Language
- Previous office based administrative work
- Working with members of the public
- Working as part of a team
- Previous NHS admin experience
- Computer literate & knowledge of Microsoft programmes (e.g. Word, Excel, PowerPoint, Outlook) and other Trust wide computer programmes (e.g. Evolve, Portal, Lorenzo).
- Using simple statistics, data analysis and interpretation and manipulation of data
- Data entry, text processing, storage of data and updating databases
- Excellent communication skills, both verbal and written
- Knowledge of Datix
- Educated to GCSE or equivalent in English
- Grade 4 (C) GCSE or above in English Language
- Previous office based administrative work
- Working with members of the public
- Working as part of a team
- Previous NHS admin experience
- Computer literate & knowledge of Microsoft programmes (e.g. Word, Excel, PowerPoint, Outlook) and other Trust wide computer programmes (e.g. Evolve, Portal, Lorenzo).
- Using simple statistics, data analysis and interpretation and manipulation of data
- Data entry, text processing, storage of data and updating databases
- Excellent communication skills, both verbal and written
- Knowledge of Datix
Job summary
The PALS and complaints team at ESNEFT are looking for an experienced administrator to join their team.
The focus of this post is to provide full administration support, specifically within the PALS team, to handle enquiries from patients, relatives and carers as well as other service users whom are both internal and external to the Trust.
Reporting to the PALS & Complaints Manager, the post holder will support the delivery of positive Patient Experience at every interaction.
The candidate will possess excellent communication skills, both verbal and written, allowing them to deal with a range of routine enquiries. Good attention to detail and accuracy are essential as well as the ability to organise their own workload, be flexible and adaptable as well as being able to work under pressure. The candidate must also be able to demonstrate empathy, impartiality and sensitivity when dealing with all forms of correspondence from patients or their representatives relating to health service concerns.
This is part time 20 hours per week, fixed term/secondment contract until 31st December 2025. The Post holder can be based either at Colchester or Ipswich Hospital and there may be potential for some agreed working from home.
Please be aware that the post can close earlier if sufficient amount of applications received.
Main duties of the job
To provide accurate, flexible, comprehensive and consistent administrative support within the existing PALS team when handling enquiries from patients, relatives and carers as well as other service users.
To utilise the required technology and hospital systems to support other team members to deliver an efficient administrative service.
Ideally, the position is to cover core office hours, Monday to Friday from 10am - 2pm to support the PALS Co-Ordinators during their busiest times when the telephone lines are open. A mixture of on-site and home working may be agreed.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Details
Date posted
03 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum pro rata
Contract
Fixed term
Duration
6 months
Working pattern
Part-time
Reference number
432-HR430-25
Job locations
Colchester or Ipswich Hospital
Ipswich
IP4 5PD
Job descriptionJob description
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person SpecificationPerson Specification
Qualification
Essential
Desirable
Experience
Essential
Desirable
Knowledge and Skills
Essential
Desirable
Qualification
Essential
Desirable
Experience
Essential
Desirable
Knowledge and Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Colchester or Ipswich Hospital
Ipswich
IP4 5PD
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Colchester or Ipswich Hospital
Ipswich
IP4 5PD
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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