• Job Description

  Req#: 6661382003

  Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.
  
  

  Role Summary

  We are seeking a highly organized and commercially minded Paralegal or Contract Specialist to support our Legal team in reviewing, redlining, and managing sales and vendor contracts within an Enterprise SaaS environment. Reporting to the VP Legal, this role requires fluency in identifying legal risk, applying playbook-based redlines, and working with cross-functional records in shared systems.

  • Respond to inbound legal tickets related to contract queries and intake triage.
  • Raise POs and ensure documentation is properly filed and version-controlled.
  • Support corporate requests and risk reviews
  • Support the VP - Legal in special projects, legal research and other initiatives

  This is a remote role open to candidates located in the U.S. Eastern Time Zone.

  
  What You’ll Do Here

  • Review and redline customer-facing sales agreements (e.g., MSAs, Order Forms, NDAs) and vendor contracts (e.g., SaaS subscriptions, DPAs, SOWs).
  • Apply and enforce legal risk guidelines and contract playbooks to support risk-aligned redlining.
  • Collaborate with Legal Counsel to escalate material deviations and propose alternative clauses.
  • Partner with Sales and Vendor teams to provide clear contract feedback and support efficient turnaround times.
  • Track and manage contract review requests using tools like Jira.
  • Maintain and update clause libraries, templates, and indemnity, liability caps, SLAs, data handling).
  • Familiarity with enterprise SaaS agreements and customer contracting cycles.
  • Understanding of U.S. data privacy principles (e.g., CCPA, CPRA) and international data protection (e.g., GDPR, SCCs) preferred.
  • Exceptional written and verbal communication and document management skills.
  • Comfortable working in a fast-paced environment with frequent interactions with sales and operations teams.
  • Experience using contract lifecycle management systems and document automation tools.
  • Collaborate with Legal, Sales, and Procurement teams and influence deal flow directly.
  • Gain experience with high-impact contracts and expand into privacy, compliance, and legal operations.

  What You’ll Bring To Us

  Qualifications

  • • 4+ years of experience as a Paralegal, Contract Specialist, or Legal Assistant in a law firm or in-house legal department.
  • Proven ability to redline contracts independently, with a solid understanding of commercial terms (e.g. ideally with Sales, Vendors, and Legal stakeholders.)
  • The ideal candidate is detail-oriented, experienced in commercial SaaS agreements, and capable of balancing speed and accuracy in high-volume contract negotiations.

  Preferred Experience

  • Experience in an Enterprise SaaS company or legal team supporting B2B software sales in a multinational environment.
  • Familiarity with InfoSec and privacy exhibits, cybersecurity addenda, and third-party risk assessments.
  • Knowledge of software licensing models, renewals, usage metrics, and enterprise procurement workflows.
  • Experience in procurement reviews and workflows
  • Familiarity with AI tools
    
    

  What We Offer

  • International, fast paced and growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Benefits package including Medical, Dental, Vision & Life Coverage Options
  • Flexible Working Hours
  • Unlimited PTO
  • 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
  • 12 paid Holidays
  • 2 Paid Community Service Days
  • Company paid STD and LTD
  • 401K
  • Educational Reimbursement Opportunities
  • Referral Bonus Program
  • Access to an Employee Assistance Program (EAP)
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • There’s more as well! Speak with us to find out all the details!

• About the company

  Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.

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