• Job Description

  Req#: C9197-25-0529?language=en&page=253&sort=publicationDateDesc

  Job summary

  The post-holder's main role is to assist the Legal Services Department with the effective management of claims against the Trust. This includesclaims related to clinical negligence, personal injury and public liability. The post-holder will arrange disclosure of medical records and obtaindocumentation relevant to such claims to assist internal investigation. The post-holder will work closely with clinical staff at all levels within the Trust and with those who have subsequently moved on from the Trust within the course of their work. They will also work closely with the PatientSafety, Health and Safety and Complaints teams. The role will involve exposure to distressing circumstances and adverse outcomes of clinical care on a regular basis.

  Main duties of the job

  • To receive all new legal claims (clinical negligence, employers and public liability) and ensure they are acknowledged and recorded on the Trust's Litigation database.
  • To ensure records are retained of the searches undertaken for any missing record or document and that records are retained where necessary.
  • In the absence of the Claims Manager to identify urgent action on incoming mail and deal with this appropriately on own initiative.
  • To access NHS Resolutions CMS (Claims Management System) portal to download and file documents received from NHS Resolution and Panel.
  • To liaise with other hospital departments in requesting access to medical and personnel records and results.
  • To liaise with solicitors, insurers and Trust staff to set up meetings as required by the Claims Manager, including:
    • Co-ordinating attendees, agenda and documents
    • Progressing follow up actions as directed
    • Co-ordinating diary dates.
    • To maintain the Legal Department filing system, archiving completed cases as appropriate.
    • To maintain sufficient office supplies to ensure that the department can function effectively and efficiently
  • To oversee and supervise any volunteer(s).
  • To assist the team with any other ad hoc work as required.

  About us

  Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

  Details

  Date posted

  04 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,530 to £29,114 a year per annum pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  197-RF6873

  Job locations

  University Hospital Lewisham

  London

  SE13 6LH

  
  

  Job description

  Job responsibilities

  The post-holder will be supervised by and have work allocated primarily by the Claims Manager.

  • The most demanding aspects of the role involves the requirement to act on own initiative to maintain an accurate diary and bring forwardsystem to ensure that progress on requested statements and reports is chased in a timely manner.
  • The role requires the ability to recognise when urgent action is required on incoming mail (both hard copy and electronic) and acting on owninitiative to process and escalate to managers as appropriate.
  • The role requires regular contact with staff of all levels, some of whom may be distressed by their involvement in challenges to the standard ofcare given, so the post-holder requires tact and diplomacy when dealing with them.

  Job description

  Job responsibilities

  The post-holder will be supervised by and have work allocated primarily by the Claims Manager.

  • The most demanding aspects of the role involves the requirement to act on own initiative to maintain an accurate diary and bring forwardsystem to ensure that progress on requested statements and reports is chased in a timely manner.
  • The role requires the ability to recognise when urgent action is required on incoming mail (both hard copy and electronic) and acting on owninitiative to process and escalate to managers as appropriate.
  • The role requires regular contact with staff of all levels, some of whom may be distressed by their involvement in challenges to the standard ofcare given, so the post-holder requires tact and diplomacy when dealing with them.

  Person Specification

  Qualifications & Training

  Essential

  • Educated to GCSE standard or equivalent in English and Maths

  Desirable

  • Knowledge of courts and litigation process.

  Experience

  Essential

  • Significant experience of administrative, secretarial or personal assistant work in an office environment
  • Skilled in the use of Microsoft Word
  • Experience of working with databases and spreadsheets

  Desirable

  • Experience of working in a legal office environment

  Knowledge and Skills

  Essential

  • Excellent verbal and written English communication skills, including acute attention to detail
  • Excellent organisational and administrative skills
  • Ability to work under own initiative; to manage own time and prioritise workload
  • Ability to work under some pressure and to deadlines
  • Ability to deal tactfully and discreetly with matters of a confidential and sensitive nature
  • Excellent interpersonal skills including the ability and confidence to communicate fluently with a wide range of people in potentially sensitive situations (including having a good telephone manner).
  • Ability to form constructive working relationships, including the ability to guide staff in specific areas.
  • IT skills including word processing, spreadsheets, databases and email; including the ability to enter and extract data onto / from databases and spreadsheets
  • Ability to work with figures at basic level.

  Desirable

  • An understanding of the Data Protection Act 2008 and GDPR
  • Experience of dealing with confidential, sensitive data with an understanding of the maintenance and storage of sensitive records.
  • Understanding of the need to adhere to office guidelines and procedures

  Person Specification

  Qualifications & Training

  Essential

  • Educated to GCSE standard or equivalent in English and Maths

  Desirable

  • Knowledge of courts and litigation process.

  Experience

  Essential

  • Significant experience of administrative, secretarial or personal assistant work in an office environment
  • Skilled in the use of Microsoft Word
  • Experience of working with databases and spreadsheets

  Desirable

  • Experience of working in a legal office environment

  Knowledge and Skills

  Essential

  • Excellent verbal and written English communication skills, including acute attention to detail
  • Excellent organisational and administrative skills
  • Ability to work under own initiative; to manage own time and prioritise workload
  • Ability to work under some pressure and to deadlines
  • Ability to deal tactfully and discreetly with matters of a confidential and sensitive nature
  • Excellent interpersonal skills including the ability and confidence to communicate fluently with a wide range of people in potentially sensitive situations (including having a good telephone manner).
  • Ability to form constructive working relationships, including the ability to guide staff in specific areas.
  • IT skills including word processing, spreadsheets, databases and email; including the ability to enter and extract data onto / from databases and spreadsheets
  • Ability to work with figures at basic level.

  Desirable

  • An understanding of the Data Protection Act 2008 and GDPR
  • Experience of dealing with confidential, sensitive data with an understanding of the maintenance and storage of sensitive records.
  • Understanding of the need to adhere to office guidelines and procedures

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Lewisham and Greenwich NHS Trust

  Address

  University Hospital Lewisham

  London

  SE13 6LH

  
  

  Employer's website

  https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Lewisham and Greenwich NHS Trust

  Address

  University Hospital Lewisham

  London

  SE13 6LH

  
  

  Employer's website

  https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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