• Job Description

  Req#: 4586654
  OPEN RECRUITMENT - ONE YEAR PROBATION PERIOD
  
  Under the direction of senior management, this non-sworn management position is responsible for the oversight of Police Parking Operations, Contracted Parking Operations, Police Department Front Desk Operations, and Police Services personnel assigned to Parking/Traffic/Patrol.
  
  Essential functions of the job include, but are not limited to, the following:
  Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.
  
  Conducts surveys, analysis, and interprets data concerning parking programs. Makes recommendations based on the findings of surveys and studies.
  
  Evaluates and recommends solutions to parking related issues.
  
  Manages Police Department Parking Bureau, Front Desk Operations, Police Services Officers (PSO) assigned to parking/traffic that provides supplemental support to Patrol and Traffic.
  
  Manages and prepares the service contract documents for the City's contracted parking operation.
  
  Enforces parking regulations by writing citations and arranges for vehicles to be impounded.
  
  Serves as a member of the Department's management team in problem solving, decision making and strategic planning for the future. Enforces Departmental rules, regulations, and general orders. Serves as Department liaison with other Parking operations and management professionals, such as Public Works, private contractors, and other law enforcement agencies.
  
  Inspects personnel and equipment and coordinates special investigations
  
  Prepares and authors City Council reports, comprehensive reports and/or proposals for services to assist the department.
  Conducts surveys and maintains records.
  
  Formulates and administers parking policies and procedures.
  
  Trains, supervises, reviews, and evaluates employees' job performances and recommends appropriate personnel action.
  
  Represents the Police Department at public or community functions/events and makes presentations.
  
  May drive on City business as necessary.
  
  Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.
  
  Trains and mentors support staff as it relates to parking enforcement, front desk operations, and supplemental field operations in support of traffic and patrol.
  
  Performs other related duties as assigned or as the situation requires.Experience
  Three years of recent supervisory experience in a law enforcement parking enforcement bureau.
  
  Education/Training
  A Bachelor of Arts or Science Degree with major course work in Public Safety, Public or Business Administration, or a related field.
  
  License(s) / Certification(s)
  Valid Class C California driver's license.
  
  Special Conditions
  TATTOO POLICY - Unless otherwise exempted, no employee of the Glendale Police or Fire Department shall have any visible tattoos or other skin markings.
  
  Knowledge, Skills & Abilities
  Knowledge of:
  Basic mathematics.
  Basic spelling, grammar, and punctuation.
  California penal, vehicle, and other related codes.
  Parking operations and management principles.
  Parking program development, management, and operations.
  City of Glendale and Glendale Police Department policies and procedures.
  Standard law enforcement operations and practices.
  
  Skill in:
  Making accurate independent management judgments and decisions based on situations and standard policy or procedure.
  
  Ability to:
  Provide exceptional customer service to those using Police Department services.
  Model and practice the highest standards of ethical conduct.
  Act as a liaison to other Departments on parking or contract services.
  Evaluate, recommend, and implement solutions to parking related issues.
  Communicate effectively in English, both orally and in writing.
  Consistently exercise good judgment and reasoning.
  Deal tactfully and courteously with the public.
  Develop necessary skills from on-the-job training and meet standards of performance for the classification by the end of the probationary period.
  Effectively train and supervise subordinates.
  Establish and maintain smooth working relationships, resolve inter-personal conflicts, and tactfully deal with all levels of employees and the public.
  Complete staff work and present at City Council, Boards and City commission meetings.
  Foster a teamwork environment.
  Learn new information and initiate improvements in technical and procedural areas.
  Learn penal, vehicle, and other codes.
  Learn the standing policies and procedures pertaining to police operations.
  Listen and ascertain relevant information quickly and accurately.
  Maintain confidentiality of information when necessary and prudent.
  Make independent decisions in accordance with established policies, procedures, regulations, and ordinances.
  Multitask in a fast-paced working environment.
  Organize, assign, and schedule workload among employees.
  Provide effective leadership.
  Quickly and accurately operate complex computerized and mechanical equipment.
  
  Other Characteristics
  Willingness to:
  Work the necessary hours and times, including nights, weekends and holidays, as well as emergencies, to complete goals, tasks, and objectives.
  Attend training classes
  Actively participate in an extensive, comprehensive, on-the-job training program.
  Assume responsibility for maintaining a safe working environment.
  Initiate, recommend, and carry out personnel actions.
  
  Note
  An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.
  
  Exceptional Customer Service Policy
  The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention.
  
  Please click on the link to read the Exceptional Customer Service Policy .
  
  
  
  EVALUATION OF APPLICATION: All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.
  
  ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, and general background for the position.
  
  Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list.
  
  BACKGROUND INVESTIGATION: A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting. For further information, please contact the Professional Standards Bureau at (818) 548-3117.
  
  TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidate's education and experience as related to the position. Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.

• About the company

  This is the Glendale Police Department's official recruitment page. Here you'll find everything you need to JoinGPD.

Notice