This is advanced telecommunications work of considerable complexity in the City of Miami Beach's Parking Department, operating a radio transmitting equipment and other automated systems to dispatch and communicate with mobile public safety and other units within the Parking Department, the Police Department and local towing companies. Work involves the relaying of orders and information to and from public safety and other personnel. Employees in this capacity utilize a central communications network and operate a base station radio receiver-transmitter. Prompt and highly accurate reactions are required even under stressful and emergency circumstances.

Employees must maintain a high degree of concentration and recall details of several events occurring simultaneously. Employees are given assistance on unusual or difficult situations.

• Determines units available for response and selects units to respond.
• Dispatches appropriate personnel and equipment using a computer aided dispatch system or other means to the appropriate location.
• Controls the distribution of air time, relays and responds to requests and information from field personnel, and transmits report to proper officers.
• Maintains continued communication and status of all personnel and equipment for the duration of incident.
• Routinely performs any duties of lower PSCB personnel such as receive telephone calls.
• Screens, inputs, retrieves, and relays information manually or via computer system; and originates requests to dispatchers.
• Prepares and maintains logs, activity records, and other written or computerized records or reports of telephone calls received, actions taken, final disposition, etc.
• Receives, answers, and initiates requests for information from City or other enforcement agencies, police/fire units, ambulance companies, hospitals, automobile wreckers and the general public
• Performs simple cleaning and maintenance on work station, computer and other equipment.
• Maintains inventory of all Enforcement Division supplies.
• Performs related work as required.

• One (1) year of experience in a dispatch capacity.
• Experience working in a fast paced and stressful environment.
• Shift work includes nights, weekends, and holidays.

• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact.
• Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a computer, calculator, copier, and fax machine.
• No significant standing, walking, moving, reaching, handling, carrying, kneeling, pushing, pulling and bending; no significant crawling, climbing and sitting.

• Ability to establish and maintain effective working relationships with elected officials, coworkers, the press the general public and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation, gender identity or sexual orientation.
• Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of all city ethics and conflicts of interest policies. Strong understanding of ethical behavior is required.
• Ability to maintain regular and punctual attendance.
• Performs related work as required
• Reports to work as directed during an emergency as an essential employee of the City of Miami Beach

• Ability to develop innovative and creative solutions to issues consistent with the City's strategic plan.