Job Description

Our Parking Enforcement Officers (PEOs) perform a wide range of duties to contribute to a safe and welcoming campus environment. In addition to patrolling University parking lots in state vehicles, by foot, and by bicycle to ensure parking regulations are followed, the PEOs assist motorists on the university campus by performing jump starts, assisting with lockouts, and providing directions to various points on campus.

While patrolling, PEOs respond to customer concerns such as meter malfunctions and illegal parking, use a handheld computer to issue parking citations, and assist with vehicle boot hardware installs when appropriate. Our PEOs proactively monitor the status of parking-related signs on campus, collect meter money, and perform maintenance on meters as needed. PEOs also support the tagging, collecting, storing, and retrieving bikes left on campus, as appropriate.

Reporting to the Parking Enforcement Supervisor, PEOs use technology (two-way radio, handheld computer) and follow established safety protocols (wear a department uniform with body camera) to complete their work safely and efficiently.

As designated emergency personnel, our PEOs play a key role in working special events supported by the university (e.g. graduation and football games) and assist with snow removal during inclement weather. Events like these can lead to additional hours outside the normal work schedule and supplemental pay.

Required Qualifications

• Customer service experience with a proven ability to work with diverse customers.
• Strong interpersonal communication skills.
• Strong attention to detail.
• Ability to deal with conflict situations calmly and professionally.
• Basic computer skills.
• Ability to use a handheld device and printer without supervision.
• Must possess a current valid driver's license with no restrictions.
• Ability to safely operate a motorized vehicle and/or a bicycle.
• Ability to move and handle up to 50 lbs. or more.
• Ability to stand and walk for long periods of time.
• Ability to work in a variety of weather conditions.
• Availability to report to work during inclement weather conditions.

Preferred Qualifications

• Familiarity with the Virginia Tech campus.
• Previous security, parking enforcement, or related experience.
• Knowledge of university parking rules and regulations.
• Data entry experience.
• Experience using a two-way radio.
• Experience working in a higher education environment.

Pay Band

3

Appointment Type

Regular

Salary Information

Approximately $35,000

Review Date

September 13, 2023

Additional Information

The successful candidate will be required to have a criminal conviction and driver records check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.