Application Deadline : Sunday , January 28 at 5:00 pm PT

ONLINE APPLICATIONS ONLY

---------------------------------------------------------------------------------

Salary Range: $44,761.60 - $55,702.40 Annually; $21.52 - $26.78 Hourly

• Monitor city streets and off-street transportation facilities on foot or in a vehicle for compliance with applicable city codes. The objective of this responsibility is to promote public safety, economic activity, and neighborhood livability by providing a visible presence on the street through education, problem solving, conflict resolution, and gaining compliance with municipal codes, and regulations.
• Respond to police and other referrals on abandon vehicles, writes citations, tags vehicles for impounds and schedules vehicles for tow, immobilizing and impounding vehicles in violation of codes.
• Observe potential public safety or regulatory issues in the environment and refer to the appropriate departments/agencies (e.g., report infrastructure problems to Public Works, land use issues to Code Compliance, accidents or possible crimes to Eugene Police); assist federal, state and local law enforcement or other government and public agencies as appropriate (e.g. help locate vehicles/persons of interest, direct traffic, assist with emergency impounds of vehicles).
• Respond to complaints about municipal ordinance violations or services, using situational awareness and conflict resolution skills to defuse volatile or potentially violent interactions and achieve a satisfactory outcome for the complainant and the City.
• Maintain detailed forms, records, and reports for use in enforcement activities through use of multiple technology-based applications.
• Support Emergency Management response actions for traffic control, emergency vehicle routing and pedestrian control and guidance.
• Represent the City of Eugene in Municipal Court open sessions; prepare and present testimony at trial or for written appeals; act as an agent of the Court while impounding/releasing/towing vehicles; maintain and update case documentation, database records and program files for legal proceedings.
• Provide emergency assistance, including the administration of basic first aid and coordination with law enforcement and emergency medical services as needed.
• Identifies and reports defective, missing or damaged meters, traffic control devices, and other irregularities; performs general cleaning and minor maintenance of parking meters and collects revenue.
• Coordinates activities with other government and public agencies as appropriate; assists local law enforcement and the public with locating vehicles/persons of interest.
• May provide assistance with or report hazardous traffic conditions or safety problems, including directing traffic.
• Provides recommendations to supervisor for changes in parking requirements in relation to parking demand and use, based on experience, observations, and knowledge of area businesses.
• Provides assistance and general information related to program area to a diverse population. This may include explaining code and policy requirements and utilizing situational awareness and conflict resolution to deescalate emotional or physical situations.
• Actively supports and respects diversity in the workplace.
• Performs other related duties as assigned.

• Possession of, or ability to obtain within 30 days of hire CPR/AED and First Aid training certificates.
• Possession of, or ability to obtain within 30 days of hire State of Oregon flagger certification.
• Valid Oregon driver’s license, or ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Parking Services Officers routinely drive vehicles as part of their shifts.

• One year experience in curb management, interpretation/compliance enforcement of municipal/state traffic and parking codes. social services, safety/security role or similar customer service role.
• Lived experienced, and/or working with people with mental health or addiction issues and people in trauma or crisis.
• Intermediate computer skills.
• Coursework in Criminal Justice, Business or Public Administration, Public Relations, Counseling, Mental Health fields or related field desirable.

• City geography and street locations including property line and public right of way or ability to learn in a reasonable period of time.
• Applicable state and city laws, codes, zoning, and administrative rules and legal procedures or ability to learn in a reasonable period of time.
• Effective customer service practices, including conflict management, situational awareness, and problem solving.
• Familiar with Payment Card Industry Data Security Standard standards and common methods of skimming/fraud.

• Independently exercise knowledge and discretion to assess violations and develop solutions while maintaining composure and professionalism during emotionally charged customer interactions while delivering exceptional customer service.
• Work independently, as a team member, and with the public using effective verbal and written communications and task prioritization.
• Firmly, but tactually and courteous, defuse any confrontational situations with the public. Prepare and maintain accurate records and reports for retrieval when needed.
• Operate and use program related equipment and software programs.
• Safely drive vehicles and cautiously maneuver vehicle through vehicle and pedestrian traffic.
• Lift up to 25 pounds and squat to place vehicle immobilizers.
• Maintain high levels of customer service and resolve complex conflict situations using de-escalation techniques.
• Apply compliance actions while balancing social and human impact.