• Job Description

  Req#: A3701-25-0004?language=en&page=183&sort=publicationDateDesc

  Job summary

  We are looking for a Care Navigator/Administrator based at our Milborne Port and Templecombe Surgeries for 29 hours per week

  The successful applicant will work predominantly at Milborne Port but there may be the occasional requirement to cover surgery at our Templecombe branch.

  A Care Navigator/Administrator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is desirable but training can be provided.

  Working in a GP practice requires a high level of professionalism and an excellent grasp of the principles of confidentiality and respect for all patients.

  Main duties of the job

  • Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
  • To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
  • Responding to incoming askmyGP requests
  • Dealing directly with patient and all other visitor queries on the front reception desk
  • Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
  • Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, askmyGP and telephone consultations.
  • Making phone calls on behalf of clinicians e.g. asking patients to make an appointment.
  • Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.
  • Effectively utilising Microsoft packages
  • Chaperoning GP when required after training.
  • Dealing with document scanning and coding and clinical administration
  • To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.

  About us

  Milborne Port Surgery is a purpose built, modern GP practice in a pretty Somerset village. Our smaller branch surgery is in the village of Templecombe.

  We are a very friendly team with an excellent record of high patient satisfaction. We arrange regular staff social events and whole-practice meetings. We have a wide range of staff working at the practice including GPs, nurse practitioners, practice nurses, health coaches, in-house musculoskeletal physiotherapists, a mental health support worker, midwife and clinical pharmacists.

  Details

  Date posted

  30 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A3701-25-0004

  Job locations

  Milborne Port Surgery

  Gainsborough

  Milborne Port

  Sherborne

  Dorset

  DT9 5FH

  
  

  Templecombe Surgery, Rock House

  Station Road

  Templecombe

  Somerset

  BA8 0JP

  
  

  Job description

  Job responsibilities

  We are looking for a Care Navigator/Administrator based at our Milborne Port Surgery for 29 hours per week spread over a 4/5 day week to be agreed but to include a late shift until 8.00pm on a Thursday.

  The successful applicant will work predominantly at Milborne Port Surgery but there may be the occasional requirement to cover surgery at our Templecombe branch.

  A Care Navigator/Administrator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is desirable but training will be provided.

  Working in a GP practice requires a high level of professionalism and an excellent grasp of the principles of confidentiality and respect for all patients.

  Main duties include:

  • Opening and locking up of practice premises and maintaining security in accordance with practice protocols
  • Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
  • Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
  • To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
  • Responding to incoming askmyGP requests
  • Dealing directly with patient and all other visitor queries on the front reception desk
  • Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
  • Process referrals.
  • Ensuring that the contact information for hospitals and specific departments is correct and up to date.
  • Process reports and invoices as directed by the GPs.
  • To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
  • To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.
  • Recording when notes are received and organise for summarising.
  • Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, askmyGP and telephone consultations.
  • Making phone calls on behalf of clinicians e.g. asking patients to make an appointment.
  • Communicating various clinical results to patients
  • Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner.
  • Inputting appropriate coding and clinical data onto patient notes
  • Ensuring online documents are allocated appropriately and managing the inbox.
  • Checking the main surgery inbox to ensure that emails are correctly distributed.
  • Summarising medical records
  • Photocopying, scanning, filing, emailing, and printing of patient related documents.
  • Opening all incoming mail to the practice and distributing to all departments
  • Ensuring the filing systems are easily accessible and secure.
  • Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.
  • Typing and sending of letters
  • Effectively utilising Microsoft packages
  • Chaperoning GP when required after training.
  • Dispose of all confidential waste according to practice protocol
  • To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.
  • Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager

  The successful applicant will benefit from in-house training, annual appraisal and the opportunity to join the NHS Pension Scheme.

  With time there may be the opportunity to develop additional skills and take on new responsibilities as the practice evolves and grows.

  Job description

  Job responsibilities

  We are looking for a Care Navigator/Administrator based at our Milborne Port Surgery for 29 hours per week spread over a 4/5 day week to be agreed but to include a late shift until 8.00pm on a Thursday.

  The successful applicant will work predominantly at Milborne Port Surgery but there may be the occasional requirement to cover surgery at our Templecombe branch.

  A Care Navigator/Administrator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is desirable but training will be provided.

  Working in a GP practice requires a high level of professionalism and an excellent grasp of the principles of confidentiality and respect for all patients.

  Main duties include:

  • Opening and locking up of practice premises and maintaining security in accordance with practice protocols
  • Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
  • Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
  • To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
  • Responding to incoming askmyGP requests
  • Dealing directly with patient and all other visitor queries on the front reception desk
  • Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
  • Process referrals.
  • Ensuring that the contact information for hospitals and specific departments is correct and up to date.
  • Process reports and invoices as directed by the GPs.
  • To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
  • To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.
  • Recording when notes are received and organise for summarising.
  • Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, askmyGP and telephone consultations.
  • Making phone calls on behalf of clinicians e.g. asking patients to make an appointment.
  • Communicating various clinical results to patients
  • Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner.
  • Inputting appropriate coding and clinical data onto patient notes
  • Ensuring online documents are allocated appropriately and managing the inbox.
  • Checking the main surgery inbox to ensure that emails are correctly distributed.
  • Summarising medical records
  • Photocopying, scanning, filing, emailing, and printing of patient related documents.
  • Opening all incoming mail to the practice and distributing to all departments
  • Ensuring the filing systems are easily accessible and secure.
  • Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.
  • Typing and sending of letters
  • Effectively utilising Microsoft packages
  • Chaperoning GP when required after training.
  • Dispose of all confidential waste according to practice protocol
  • To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.
  • Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager

  The successful applicant will benefit from in-house training, annual appraisal and the opportunity to join the NHS Pension Scheme.

  With time there may be the opportunity to develop additional skills and take on new responsibilities as the practice evolves and grows.

  Person Specification

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths

  Person Specification

  Qualifications

  Essential

  • GCSE grade A to C in English and Maths

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Milborne Port Surgery

  Address

  Milborne Port Surgery

  Gainsborough

  Milborne Port

  Sherborne

  Dorset

  DT9 5FH

  
  

  Employer's website

  https://www.milborneportsurgery.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Milborne Port Surgery

  Address

  Milborne Port Surgery

  Gainsborough

  Milborne Port

  Sherborne

  Dorset

  DT9 5FH

  
  

  Employer's website

  https://www.milborneportsurgery.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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