• Job Description

  Req#: 124966

  Job Location: Hershey, PA

  Hourly Pay Rate: $17.00 or more based on experience

  Minimum Age: 18 years of age or older

  Availability: Requires availability to work nights, weekend, and holiday shifts

  Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

  This is a part-time, seasonal position located in Hershey, Pennsylvania with work hours being primarily in the summer and the fall. The company will not provide relocation assistance or other employment benefits for this position.

  Create Your Own Candy Bar (CYOCB) Operators must perform the role of a “line supervisor” and assist guests through the process of “creating their own bar” on an actual factory manufacturing line. CYOCB Operators interact with guests and provide information about the chocolate-making process. The CYOCB Operators are responsible for the basic operational functions of a chocolate manufacturing line to include chocolate tempering, taking samples, recording data, and running quality assurance tests. This position will utilize computer screens and push buttons to start and stop equipment, follow good manufacturing practices, as well as utilize safe practices around machinery. The CYOCB Operator will use monitoring tools provided and follow procedures. This position will also replenish ingredients and supplies and sanitize the assigned area. The required skills will be learned primarily through on-the-job training.

  Summary of major duties:

  • Must demonstrate our Customer Service Pledge
    • Must be approachable showing that our guests are our priority
    • Must initiate contact with our guests by being courteous and greeting them with a smile
    • Must be willing to listen to our guests and provide for their needs
    • Must provide a genuine Thank You to every guest
  • Utilize the computer to operate machinery
  • Utilize monitoring tools
  • Greet guests with an outgoing, pleasant, and friendly personality and provide information to educate them on the chocolate-making process
  • Run quality assurance tests, follow good manufacturing practices, and safely operate machinery
  • Clean and replenish assembly line machines and supplies

  Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

  • Must maintain a neat appearance and meet the uniform standards
  • Customer service skills
  • Ability to work in fast-paced environment
  • Problem-solving skills
  • Leadership/ability to take initiative
  • General retail knowledge a plus
  • Must be able to push, pull, lift, and carry 30 pounds
  • Must be able to walk or stand for 5-8 hours
  • Ability to bend, stoop, and twist
  • Must be able to communicate effectively with guests, fellow co-workers, and function effectively as part of a team
  • Basic technical/computer troubleshooting experience is preferred
  • Must be able to proficiently read, write, and speak English

  
  Minimum Education and Experience Required:

  Education:

  • High school diploma or GED equivalent is preferred but not required

  Experience:

  • Food manufacturing or relevant experience and knowledge of good manufacturing practices is preferred but not required

  This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.

• About the company

  6329445 The Hershey Company, commonly known as Hershey's, is an American multinational company and one of the largest chocolate manufacturers in the world.

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