• Job Description

  Req#: 123867
  The Customer Care Associate supports customers by providing helpful information, answering questions, and responding to customer needs. This position is the front line of support for our customers, helping to ensure that customers are satisfied with their parking experience.

  Benefit Information:

  ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

  Pay: $19.00 - $22.00 per hour

  The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

  Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

  Essential Functions:

  • Respond to calls for assistance via an intercom system and telephone
  • Work with other departments to ensure issues are resolved
  • Bring new ideas and positive energy
  • Other duties as assigned

  Requirements:

  • High School Diploma or GED equivalent required
  • Fluent in English (verbal and written)
  • Previous experience as a Customer Service Representative, Call Center Representative, or similar position preferred.
  • Ability to build rapport with clients, handle high pressure situations, multi-task in a fast-paced environment, and works well under pressure.
  • Is able to de-escalate situations over the phone
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) required.

  Schedule:

  • Night Shift - 11pm - 7:30am
  • Monday through Thursday

  Ability to Commute:

  • Minneapolis, MN 55403 (Required)

  Ability to Relocate:

  • Minneapolis, MN 55403: Relocate before starting work (Required)

  Work Location: In person

• About the company

  ABM Industries Inc. is a facility management provider in the United States. Founded in 1909 by Morris Rosenberg in San Francisco, California, as a window washing business. ABM provides facility services in areas such as electrical and lighting, energy, facility engineering, HVAC and mechanical, janitorial services, landscape and grounds, parking and transportation. ABM's services also include energy efficiency and sustainability such as building improvements, electric vehicle charging stations, and renewable energy solutions.

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