• Job Description

  Req#: 10093795
  PLEASE ADD A NOTE ON YOUR CV/APPLICATION TO ADVISE WHY PART TIME HOURS ARE SUITED TO YOU.
  Contract Type: Permanent
  Hours of work: Flexible as long as 18.75 hours are worked per week any day between Monday - Friday between the hours of 8am - 6pm. Monday is a requirement day to work.
  Salary: £11,250.00
  
  Location: Office based on Oxford Road Manchester City Centre. Homeworking days available after 6 months working in role.
  Job title:
  Part Time Customer Service Representative
  Job Description:
  We’re currently recruiting for a Part Time Flexible Advisor within our Manchester City Centre contact centre.
  Capita plc is the UK’s leading provider of business process management and professional support services. Our office at Oxford Road in Manchester City Centre, provides contact centre support for a well-known UK financial
  institution.
  The contact centre you will work in is a warm and friendly environment with great social aspects. Our Flexible Advisors work in small teams receiving full training as well as ongoing support and development.
  Our typical opening hours are 8am – 6pm from Mondays to Fridays. There are no weekend hours.
  We want to attract and retain the best people we can and help them grow with us which is why our aim is for Capita to be an exceptional place to work. We’re constantly striving to ensure that our people are proud and happy to work here.
  What you'll do
  The job primarily involves answering calls from policyholders, financial advisors and other professionals who require information about our client’s policies. Where needed, you could also be completing administration work.
  In a typical day you will be providing general information about a broad range of financial products, checking the status of claims and resolving complaints. Some of the callers may be unsure of the information they require, and your task will be to guide and advise them on a solution. This will involve navigating systems on the computer to find general information or communicating with other departments to send out further information.
  The basic nature of the role means that you will spend entire shifts on the phone dealing with a series of calls, which are fundamentally similar in purpose. Training is 6-8 weeks and full-time hours.
  What you’ll need
  · A very good understanding of customer service
  · At least a basic level of maths and English
  · Excellent communication skills.
  · Hard working, excellent time keeping and reliability.
  Benefits
  · 23 days holiday (rising to 27) with the opportunity to buy extra leave. Please note if part time this will be pro rata.
  · Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more
  · Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you
  Interested in applying?
  You do not need previous contact centre experience; however previous customer service experience is essential.
  If you are a recent school, college or university leaver looking for your next career move, we’d love to hear from you.
  Notes
  We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 3 years of reference checks.
  Equal Opportunities
  We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
  Location:
  Manchester
  ,
  United Kingdom
  Time Type:
  Part time
  Contract Type:
  Permanent

• About the company

  Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: http://www.youtube.com/playlist?list=PL621945481482AF24&feature=plcp

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